Broadband Technician

Bandera Electric Cooperative•Boerne, TX

About The Position

Come join us at Bandera Electric Cooperative (BEC) and BEC Fiber, where we are lighting the grid to empower our members! Help us Reimagine Rural America! Bandera Electric Cooperative proudly distributes electricity to members across seven counties in Central Texas. The BEC Fiber division, began offering 100% fiber broadband in 2017 and currently provides fiber internet service to members and subscribers in eight counties in the Texas Hill Country. We offer Highly Competitive Wages and a Generous Benefit Package!! (no waiting period – benefits start on first day). Paid time off and ten paid holidays. Our Fiber Broadband Services Team is looking for a Broadband Technician. Broadband Technician is responsible for the installation, maintenance, and repair of fiber-optic and VoIP services for residential and commercial members. This role includes maintaining the fiber plant, installing network components, troubleshooting service issues, and delivering an exceptional member experience. The technician must be able to work independently or as part of a team to resolve assigned service tickets in a timely manner. This position is part of an on-call rotation and may require weekend or holiday shifts.

Requirements

Strong working knowledge of fiber-optic installations, maintenance, testing, and repair.
Understanding of Tier One troubleshooting and escalation practices.
Proficient with fiber fusion splicing and testing equipment.
Understanding fiber counts and colors.
Ability to analyze test readings (OTDR, light levels), computer diagnostics, staking sheets, and trouble reports.
Familiarity with basic networking concepts such as TCP/IP, routing, DNS, and DHCP.
Ability to safely operate bucket trucks, ladders, and perform work in confined spaces.
Strong problem-solving skills with the ability to work independently or with a team.
Effective communication, customer service, and interpersonal skills.
Solid organizational and time-management abilities.
Commitment to safety, accuracy, and high-quality workmanship.
High School Diploma or Equivalent
Valid Texas Driver’s License and Related Insurance
Must pass background and drug screening
The position may be required to work irregular hours, overtime, on-call, and travel within BEC’s service territory.

Nice To Haves

1 to 3 Years of Experience in an equivalent position
Experience in installing outdoor wireless equipment
Experience in finding install routes and solutions for complex installations
Experience with routing protocols and hardware platforms to include TCP/IP, IP Routing, DNS, and DHCP

Responsibilities

Install, test, and repair fiber-optic network equipment, VoIP services, and related products.
Perform fiber splicing, OTDR testing, light-level analysis, and troubleshooting of service issues.
Install outdoor wireless equipment and support Wi-Fi/network configurations at the premise.
Identify routing paths and solutions for complex installations.
Operate bucket trucks, ladders, and work safely in confined spaces and at heights.
Maintain accurate documentation of installations, test results, and service activity.
Request support from colleagues or vendors when issues cannot be resolved on site.
Collaborate with contractors and other departments on installations and repairs.
Follow all company safety policies, procedures, and participate in required training.
Resolve and close all assigned broadband service tickets promptly and professionally with detailed notes.
Communicate clearly with members throughout installation or repair processes.
Deliver high-quality customer experience and maintain positive member relationships.
Educate members on equipment operation, basic troubleshooting, and service expectations.
Assist in training staff on Tier One troubleshooting methodology.