Broadband Technician

Douglas Fast Net • Roseburg, OR

3d • $27

About The Position

A Broadband Technician installs fiber internet and voice services to residential and business locations. They also respond to trouble tickets, perform routine maintenance, and assist customers. In this position, you will route and install fiber-optic cable to customers' homes and businesses. You will bring high speed fiber internet to those in rural Oregon who need it. As fiber is usually run using transmission poles, you will need to be comfortable climbing and using a bucket truck to gain access to those lines. Aside from getting your hands dirty while using hand tools and power equipment to route the line to its destination in the home or business, you will need to turn on those customer services skills complete the installation and answer any questions they might have.

No previous telecommunication experience? Although experience in similar roles is preferred, our team of broadband technicians come from diverse career backgrounds. As long as you have the aptitude, are willing to learn and work hard, we want to see your application.

Requirements

• Problem solving skills. This job requires thinking on your feet. No two installations are the same.
• Ability to learn new software and applications specific to the industry and position, most often using a cell phone to document while on the job.
• Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.
• Clean driving record and valid driver’s license.
• Self-motivated, ability to work independently or in a team
• Professional appearance and customer service oriented. Ability to exercise good judgement, courtesy, patience and tack in public contact and problem resolution.
• Willing to work after business hours on-call as needed and in urgent situations.
• Ability to communicate effectively, both orally and in writing.
• Able to meet physical demands with reasonable accommodations if necessary. This position is considered heavy physical work.

Responsibilities

• Conduct on-site installations of fiber and wireless services utilizing access to the home or business including crawl spaces, attics, and walls.
• Possess the ability to route cables from exterior to interior, keeping in mind the ascetics of the building.
• Climb transmission poles and use bucket trucks to hang drops for installations.
• Use hand tools to dig holes and trenches for installation and troubleshooting.
• Operate power tools to mount fiber and complete installs in a safe manner.
• Connect customer’s PC to router, modem, or other DFN equipment.
• Verify service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
• Correct and repair DFN provided services and equipment.
• Troubleshoot equipment and operating problems.
• Provide customer service and education. Clearly explain all services and equipment operations.
• Maintain customer rapport by listening to and resolving concerns and questions.
• Promote additional services available to our customers and potential customers.
• Keep detailed records. Complete all required documentation in a timely manner.
• Maintain knowledge of various cables and supplies.
• Maintain safe work environment by following codes, standards, and legal regulations.
• Safely operate and maintain company vehicles including bucket trucks.
• Perform maintenance work on cabinets, DSLAMS, etc.

Benefits

• We offer a 200% 401(k) match capping at 9%
• 100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.
• Free 1 Gig high speed fiber internet service if you live within our service territory.
• PTO package and 10 paid holidays including two days off for your birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees