Broadband Technician-Lane County

Douglas Fast Net • Creswell, OR

448d • $49,504 - $49,504

About The Position

The Broadband Technician role involves installing fiber internet and voice services for residential and business customers, responding to trouble tickets, performing routine maintenance, and providing customer support. The position requires outdoor work, including climbing transmission poles and using bucket trucks to access lines, as well as hands-on installation tasks using various tools and equipment. The technician will also educate customers about services and maintain detailed records of installations and repairs.

Requirements

• Problem solving skills and ability to think on your feet.
• Ability to learn new software and applications specific to the industry and position.
• Positive attitude and strong work ethic.
• Clean driving record and valid driver's license.
• Self-motivated with the ability to work independently or in a team.
• Professional appearance and customer service oriented.
• Ability to exercise good judgement, courtesy, patience, and tact in public contact and problem resolution.
• Effective communication skills, both orally and in writing.
• Ability to meet physical demands with reasonable accommodations if necessary.

Nice To Haves

• Experience in customer service
• Previous experience in telecommunications or similar roles.

Responsibilities

• Conduct on-site installations of fiber and wireless services utilizing access to the home or business including crawl spaces, attics, and walls.
• Route cables from exterior to interior while considering the aesthetics of the building.
• Climb transmission poles and use bucket trucks to hang drops for installations.
• Use hand tools to dig holes and trenches for installation and troubleshooting.
• Operate power tools to mount fiber and complete installations safely.
• Connect customer's PC to router, modem, or other DFN equipment.
• Verify service by testing circuits, equipment, and alarms; identify, correct, or escalate problems.
• Correct and repair DFN provided services and equipment.
• Troubleshoot equipment and operating problems.
• Provide customer service and education, clearly explaining all services and equipment operations.
• Maintain customer rapport by listening to and resolving concerns and questions.
• Promote additional services available to customers and potential customers.
• Keep detailed records and complete all required documentation in a timely manner.
• Maintain knowledge of various cables and supplies.
• Maintain a safe work environment by following codes, standards, and legal regulations.
• Safely operate and maintain company vehicles including bucket trucks.
• Perform maintenance work on cabinets, DSLAMS, etc.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: No Education Listed