Broadband Supervisor

AFL Telecommunications•Omaha, NE

About The Position

This supervisory position is expected to coach, lead, and develop a group of Technicians in achieving performance and quality objectives associated with our client’s standards and goals. As a member of this team, you will supervise 15-18 Fiber Technicians who will engage in the installation, rearrangement, removal, and/or repair of fiber, COAX & station inside wiring terminations in connection with our client’s Ultra-High-Speed DSL & Video service. You may also be responsible for managing the installation, repair, and testing of network terminating equipment at the customer premise. In addition to handling customer escalations and interacting with other work groups to ensure the timely resolution of service issues, you will lead service improvement teams as assigned.

Requirements

6+ months’ experience working for ITC Service Group on the Google Fiber Project
Must be in good standing (no formal warnings) for the past 6 months
Must have record of performing consistently above expectations on metrics and KPI's
Critical thinking and problem-solving skills
Strong planning and organizational skills
Ability to make decisions in a timely manner
Conflict Management
Excellent interpersonal and written communication skills
Adaptability, initiative and problem-solving capability
Ability to delegate tasks and manage conflict in a professional manner
AA degree in telecommunications, construction management, or related field, or relevant; or related experience
At least five years of experience in field is required
At least 6 months of recent experience working directly with Fiber Technology
Knowledge of both theoretical and practical aspects of Supervisory management
Knowledge of supervisory techniques and tools
Must have solid knowledge of Fiber and Broadband (DSL/Video) Installation, Map & Print Reading, Fiber Splicing, Cable Locating, electrical codes and standards relative to residential or commercial communications.
Must have solid knowledge of home construction and the installation of communications systems.

Nice To Haves

Additional consideration will be given to applicants with education, certifications or work experience (knowledge, skills and abilities) “KSA”s that exceed key competencies required for the position.

Responsibilities

Must possess strong performance, management, and communication skills in order to deliver a consistent message of performance expectations.
Coach/mentor technicians on the changing competitive environment, new technical practices, and customer contact skills.
Performs performance evaluations in a timely manner and conducted fairly, consistently and objectively.
Evaluate performance through the use of quality and safety observations and field exercises.
Schedule workforce appropriate to workload and analyze previous workload trends to make necessary adjustments.
Monitors all fiber activities and reports daily crew activities and productivity to manager.
Develop and administer attendance policy.
Accumulates documents for weekly reporting including timesheet approval in Virtual ITC (“VITC”) and client’s external reporting requirements.
Consults on fiber project ensuring the smoothest project flow; provides project problem solving assistance.
Conducts training with technicians as necessary; verifies personnel’s understanding of installation/splicing procedures.
Responsible for following all OSHA rules and regulations and ensuring all fiber technicians are instructed in safe practices.
Responsible for following Workers Comp and damage processes and guidelines set up by ITC management.
Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.
Serve as duty supervisor (24/7 rotation)
Work in various locations within the city.
Must pass a pre-employment background check and drug/alcohol screen.
Must have a valid Driver’s license.