Broadband Supervisor Loxley, AL
About The Position
At Dragonfly Internet, we’re all about taking flight and empowering communities with faster, more reliable internet services. As a local provider, we understand the importance of staying connected, whether you're streaming, working, or simply browsing. With cutting-edge fixed wireless technology and fiber-fast speeds, we’re here to help you soar beyond slow, unreliable internet. Dragonfly Internet is growing quickly—are you ready to spread your wings? We are seeking a dedicated and knowledgeable Broadband Supervisor to manage our new Loxley, AL hub. The ideal candidate is responsible for leading, coaching, and developing a team of Technicians to achieve performance, quality, and customer service goals aligned with Dragonfly standards. This role requires a mix of strong leadership skills, technical prowess, customer service skills, and hands-on experience. You will oversee a team of Broadband Technicians performing installation, rearrangements, removal, and repair of fiber, copper, COAX, and station inside wiring for our customers broadband services. As the Broadband Supervisor you will be managing customer-premise installation, repair, and network equipment testing; addressing customer escalations; and partnering with cross‑functional teams to ensure timely issue resolution.
Requirements
- 3-5+ years minimum experience as a Broadband Technician
- 2+ years’ experience managing a team
- Associate’s degree in a related field or equivalent work experience
- Previous experience in a fiber and wireless telecommunications field is preferred will look at candidates with other relevant experience.
- Strong understanding of wireless and fiber technologies, routers, and networking a plus
- Ability to work independently and make informed decisions on-site.
- Good interpersonal and communication skills.
Nice To Haves
- Experience in a fiber and wireless telecommunications field with a strong understanding of wireless and fiber technologies, routers, and networking
- Strong interpersonal and written communication abilities
- High adaptability, initiative, and analytical thinking
- Experience scaling and building teams
Responsibilities
- managing customer-premise installation
- repair, and network equipment testing
- addressing customer escalations
- partnering with cross‑functional teams to ensure timely issue resolution
Benefits
- Competitive Salary
- Health, Dental, and Vision Insurance
- Paid Time Off & Holidays
- Continuous Learning Opportunities
- Free Tuition at a local leading university
- Employee Discounts on Internet Services
- Free swag
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
