Broadband Network Technician I, II or III

Astound Broadband • Snohomish, WA

1d • Onsite

About The Position

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. They also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. Astound continuously evolves its offerings to meet the dynamic needs of its customers—delivering reliable connectivity and groundbreaking digital experiences. The company invests in its people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity, empowering employees to represent a superior telecommunications company while making a meaningful impact in the communities they serve. The Broadband Network Technician I is responsible for detecting, troubleshooting and resolving system outages for data, video, and telephone. This role will be responsible for emergency restoration of coax, underground cable, maintenance of power supply, leakage and splicing. The BNT I is required to maintain documentation as needed and participates in a 24/7 on-call rotation.

Requirements

• High school diploma or equivalent
• 2+ years (telecom technician)
• Maintain satisfactory driving record and have a valid driver's license
• Customer Service
• Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn to skills
• Problem solving
• Time Management
• Teamwork
• Working alone
• Ability to read and interpret maps
• Bucket Certified
• Ohm’s
• Understand the Outside Plant

Responsibilities

• Detect, troubleshoot and resolve system outages for data, video, and telephone.
• Responsible for emergency restoration of coax, underground cable, maintenance of power supply, leakage and splicing.
• Maintain documentation as needed.
• Participate in a 24/7 on-call rotation.
• Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off-air interference.
• Prepare and perform emergency aerial and/or underground coaxial cable restoration due to variables such as cable breaks and/or damage.
• Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment.
• Monitor, record and repair cable leakage, complying with applicable regulations.
• Observe and assist co-workers with fiber splicing activities.
• Complete and distribute required documentation, such as work orders and daily logs.
• Other duties as assigned.

Benefits

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees