Broadband Network Technician I

Astound Broadband•Austin, TX

10d

About The Position

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Broadband Network Technician I: Work involves hands-on support of physical broadband cable infrastructure Detect, troubleshoot and resolve system outages in the outside cable plant Emergency coax and fiber restoration Underground and aerial cable troubleshooting System Maintenance of fiber nodes, amplifiers and system power supplies Signal Leakage of coaxial system including drop to residences Coaxial Splicing 95% of day is working aloft in bucket truck Working outside year-round, all types of elements Documentation Participation in a 24/7 on-call rotation Other duties as assigned

Requirements

High School diploma or equivalent
Experience: 2+ years minimum with coax and fiber
Maintain satisfactory driving record and have a valid driver's license
Customer Service
Communication (verbal, written)
Basic Computer Skills
Aptitude to learn to skills
Problem solving
Time Management
Teamwork
Working alone
Ability to read and interpret maps
Bucket Certified: Ohm’s
Understand the Outside Plant
Physical Requirements: Ability to lift up to 75 lbs
Standing and walking for extended periods of time
Working aloft up to 30' in a bucket truck

Responsibilities

hands-on support of physical broadband cable infrastructure
Detect, troubleshoot and resolve system outages in the outside cable plant
Emergency coax and fiber restoration
Underground and aerial cable troubleshooting
System Maintenance of fiber nodes, amplifiers and system power supplies
Signal Leakage of coaxial system including drop to residences
Coaxial Splicing
Documentation
Participation in a 24/7 on-call rotation
Other duties as assigned

Benefits

401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program

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