Broadband Installation Technician

ON TRAC COMMUNICATIONS•Johnson City, TN

75d•$18 - $22

About The Position

On Trac Communications is a privately held company that provides end to end labor solutions for the Fiber Broadband Industry. We provide design and engineering services, aerial and underground construction, in-home fulfillment installations and 24/7 service and maintenance. Our client coverage area is nationwide, and we partner with municipalities, cooperatives, cities, and private ISPs. We emphasize quality, urgency, image, customer experience, and safety through local community partnerships. Working with us means working hard, working collaboratively, and working respectfully in every interaction. We are growing and hope you'll grow with us. Our company offers competitive wages, benefits, training, and a supportive environment in which to learn, grow, and advance your career. After all, if our employees and customers succeed, then so do we. Join our team today! We are currently hiring full-time technicians with competitive wages and benefits. No experience required - we'll provide paid training. Our technicians have the opportunity to advance and further develop their skills and careers. Position Overview The Broadband Installation Technician connects the telecommunication services in customers’ homes and offices. This position tests and troubleshoots to ensure televisions, computers, and wireless devices are connected while maintaining well-organized cables and cords. The Broadband Installation Technician is on time, communicates proactively, is prepared for the task at hand, and also provides respectful, patient, and thorough explanations of the services installed to ensure a best-in-class customer experience. This position reports to the Project Manager. As one of our valued Broadband Installation Technicians, you’ll enjoy competitive pay, steady work, and excellent benefits. Are you ready to learn about the latest advances in fiber optic broadband and get paid to do it? Apply today.

Requirements

High school diploma or equivalent required
1+ year of previous broadband installation experience preferred
Strong computer, network, and electronics skills and knowledge; Ability to utilize applications on a tablet device
Excellent communication skills are required; ability to clearly, professionally, and effectively communicate technical information to a diverse audience
Strong customer service orientation
Positive, solutions-oriented attitude with strong analytical, and problem-solving skills; ability to organize and prioritize tasks to completion in a fast-paced environment while ensuring meticulous attention to detail and accuracy
Current valid driver’s license and ability to remain insurable under the vehicle liability policy
The selection process includes a comprehensive background investigation
This is a safety-sensitive position and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing
Ability to work some evenings and/or weekends preferred
Prolonged periods of sitting, standing, operating, and working with technical equipment and tools
Ability to drive a vehicle for extended periods
Must be able to work in a non-climate-controlled environment & inclement weather
Ability to utilize hand tools, identify wire size/color, and accurately utilize measuring devices
Ability to complete tasks requiring fine manipulation with small components and wires
Ability to speak and impart oral information and detailed instructions to clients and team members accurately
Ability to hear, understand, and distinguish speech and/or other sounds.
Ability to see and work with small objects (less than 20 inches) including tablets and screens as well as see persons or objects peripherally and at a distance of 20 feet or more
Must be able to perform physical activities that require considerable and sustained use of your arms, legs, and moving your entire body, such as climbing, lifting, balancing, walking, stooping, sitting, standing, reaching, lifting/handling materials up to 75lbs, pushing/pulling, and safely negotiating elevated work and small spaces; must be able to wear required PPE

Responsibilities

Install telecommunication services in customers’ homes and offices; test and troubleshoot equipment and connections to ensure working properly
Thoroughly and patiently provide education to customers on the services installed and answer all customer questions prior to leaving the premises
Arrive on time for scheduled appointments, and communicate with customers proactively to advise when you will arrive and ensure they will be onsite
Utilize test equipment to ensure signal strength and connection
Process work orders prior to heading out, ensuring you have all necessary equipment and tools
Review work orders and work performed prior to leaving the premises to ensure work is complete and of the highest quality
Clean and maintain the interior and exterior of company vehicles, communicating any performance or maintenance issues to the Manager and Fleet Director
Adhere to driving and safety laws and company policies at all times
Other projects or duties as assigned