Broadband Cable Internet Technician: Louisville KY

Precision-Broadband • Louisville, KY

122d

About The Position

The Technician will perform residential, commercial and multi-dwelling unit cable television, high speed Internet, WiFi and telephone installations from the tap to the customer's equipment. Responsible for completing work in a safe, courteous and efficient manner to exact client specifications.

Requirements

• Must be able to lift, carry and climb eighty pound 28 foot extension ladders, which are rated at a capacity of 300 lbs.
• Must be able to work year round outdoors in all types of weather conditions.
• Must be able to routinely stoop, kneel, crouch, bend or crawl and work in attics, basements and crawl spaces on a regular basis.
• Must have a valid driver's license and maintain a good driving record.
• Must be able to work routine overtime.
• Strong customer service and interpersonal skills with the ability to interact and communicate effectively with all levels of management, technical personnel, service/dispatch personnel, other contractors, and the general public.
• Good oral and written communication skills.
• Must be able to read, write and communicate in English.
• Strong work team orientation; with the ability to work with others to accomplish tasks; can be an individual contributor and part of a team effort.

Nice To Haves

• A High School Diploma or GED preferred.
• Basic electronics or cable television coursework is helpful.
• Experience using hand and power tools.
• Basic understanding of televisions, computers and related equipment is helpful.

Responsibilities

• Completes assigned residential and/or multi-dwelling unit cable television, high speed data, and/or telephone installations, reconnects, disconnects, and/or changes of services to exact client specifications.
• Installs modem, converters and related hardware.
• Installs drops, grounds, outlets, converters, telephone services and other cable devices.
• Checks customer television reception and properly tunes television set on cable installations.
• Checks computer functions and internet connections on HSD installations.
• Checks telephone connections on telephone installations.
• Thoroughly and effectively explains use of all services and equipment to customers.
• Has ability to solve technical problems with customer through effective verbal communications.
• Follows installation specifications and procedures as outlined by the cable company and supervisor.
• Follows established and proven safety practices at all times.
• Recognizes, practices and enforces safety rules and procedures when performing technical tasks.
• Reports accidents, injuries, unsafe acts or conditions in a timely manner.
• Properly maintains company vehicle, tools and equipment.
• Handles monetary transactions with customers accurately and submits monies and paperwork accordingly to established procedure.
• Reviews, completes and obtains signatures on all customer work orders and ensures all paperwork is properly and accurately completed.
• Submits accurate, legible and timely documentation accordingly to established procedure.
• Reports all customer field complaints and/or damage claims to supervisor immediately.
• Presents a positive, professional image to the customers and client cable companies in all interactions.
• Provides technical knowledge, expertise and training to other installers as required.
• Daily or overnight travel may be required as work adjustments occur.
• Perform other related duties as required and assigned.

What This Job Offers

• Education Level: High school or GED