Briefing Program Manager Sunnyvale Executive Briefing Center (Hybrid, Sunnyvale)

CrowdStrike • Sunnyvale, CA

202d • $100,000 - $170,000

About The Position

As a Briefing Program Manager, you will play a pivotal role in shaping the customer experience at CrowdStrike's Executive Briefing Center (EBC) in Sunnyvale. You'll collaborate closely with the Office of the CTO, Sales, Product, AV/IT, Facilities, and Marketing teams to deliver tailored, high-impact executive briefings that align to our customers' strategic goals. From briefing intake to execution and follow-up, you'll be a key partner in delivering meaningful engagements that deepen relationships and accelerate pipeline. You'll work as part of a small, high-performing team supporting CrowdStrike's most strategic customer engagements. This is an onsite role based in Sunnyvale, CA, and requires an onsite presence during customer briefings.

Requirements

• 5-7 years of experience in customer programs, customer briefings, executive engagement, event planning, sales enablement, or marketing roles.
• Excellent verbal and written communication skills with a professional and engaging presence.
• Confident working with cross-functional teams and stakeholders at all levels, including Sales, Product, Marketing, and Executives.
• High attention to detail and ability to manage multiple briefings and timelines simultaneously.
• Strong organizational, problem-solving, and project management capabilities.
• Customer-obsessed, with a passion for creating meaningful, personalized experiences.
• Comfortable working cross-functionally and collaboratively with operational teammates to ensure the full customer experience is cohesive and elevated.
• BA/BS degree or equivalent relevant work experience.
• Must be based in the Sunnyvale area and available to host briefings in person.

Responsibilities

• Serve as the primary point of contact for assigned briefings, partnering with the Office of the CTO and account teams to assess customer needs and objectives.
• Customize briefing agendas that align with strategic goals, coordinating with internal teams to secure the right executives, SMEs, and content.
• Lead pre-brief planning calls, provide guidance to discussion leaders, and ensure all participants are prepared and aligned.
• Host and facilitate briefings, delivering a polished and professional experience for customers and internal stakeholders alike.
• Review content and speaker flow, offering feedback to ensure relevance, consistency, and impact across sessions.
• Maintain briefing systems and tools—scheduling, updating agendas, capturing meeting notes, and tracking follow-ups in collaboration with account teams.
• Document customer feedback and insights post-briefing, identifying opportunities and sharing learnings to inform future engagements and strategy.
• Support the continuous improvement of briefing experiences by partnering with your team on process enhancements, templates, and special projects.
• Collaborate closely with the Briefing Center Manager, Briefing Coordinator, and extended teams to ensure every touchpoint meets the highest standards.
• Coordinate with external partners (e.g., catering, gifting vendors, hospitality services) to ensure consistent and high-quality delivery.
• Continuously identify opportunities to enhance the on-site customer journey through thoughtful details that surprise and delight.
• Track briefing volume, attendee satisfaction, and post-briefing outcomes in partnership with the broader Executive Programs team to inform continuous improvement.

Benefits

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree