Bridal Sales

David's Bridal•Kansas City, MO

8d•$12 - $17•Onsite

About The Position

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! We make dreams happen—apply today! The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step Selling Process, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.

Requirements

High school diploma or an equivalent degree.

Nice To Haves

Having 1 -2 years prior retail experience in an apparel, service or specialty store environment, and prior experience with computerized POS system is preferred.

Responsibilities

Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer.
Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical).
Strive to identify the perfect gown/dress in the customer’s first three try-ons.
Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales.
Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments
Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management.
Maintains high dress code standards for her/himself per the Dress Code.
Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events.
Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty.
Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/polices, and schedule all future appointments). Maintain knowledge of and follow procedures for special order dresses.
Consistently achieve a 65% or greater platform conversion.
Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%.
Sets come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl.
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Strive to become a Circle of Excellence member by exceeding sales targets.
Execute new processes, behaviors, contests and programs as assigned.
Perform duties and tasks as assigned by store management including:
Promotion and sign set up
Merchandising and visual changes
Markdowns and inventory counts
Actively support the store team to achieve sales, service and operational goals.
Accurately clock in and out for all scheduled shifts, breaks and meals.
Follow all loss prevention, security processes and policies.
Focus on own development and learning, complete all training as assigned for on-going development.
Celebrate successes of team members. Share sales expertise and product knowledge with fellow stylists.
Open to coaching and feedback to improve behaviors and/or processes. Capitalize on feedback from coaching conversations with managers.
Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum

Benefits

Generous Team Member discount
$400 bonus for every referral hired with NO LIMIT
Competitive hourly pay rates & team bonus
Get Paid Early!
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance