Part Time Bridal Sales

David's Bridal•Toledo, OH

7h•Onsite

About The Position

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. The company dominates its product category, selling 1 out of 3 items and maintaining one of the highest customer service scores in retail. The Stylist is responsible for providing and maintaining a positive, friendly, empathetic, and professional selling experience with all customers, delivering 5-Star Customer Service, achieving sales goals, and following the 5-Step Selling Process. Bridal Stylists act as brand ambassadors, embodying the values and critical success factors of the David’s Bridal brand.

Requirements

High school diploma or an equivalent degree

Nice To Haves

1 -2 years prior retail experience in an apparel, service or specialty store environment
Prior experience with computerized POS system
Passionately enthusiastic, endlessly curious, and customer obsessed
Personal integrity
Drive
Teamwork

Responsibilities

Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers
Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system)
Use iPad tools to research and enthusiastically communicate this information to the customer
Provide exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service
Proactively address customer concerns with confidence
Know when to escalate and partner with leadership team
Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room
Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical)
Strive to identify the perfect gown/dress in the customer’s first three try-ons
Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales
Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alterations services and personalization options
Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses
Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments
Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges
Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience
Report any broken or damaged equipment to store management
Maintain high dress code standards for her/himself per the Dress Code
Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events
Respond promptly to all customer questions providing product and service information
Build relationships to meet or exceed customer satisfaction and loyalty
Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated
Maintain knowledge of and follow procedures for special order dresses
Consistently achieve a 65% or greater platform conversion
Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%
Set come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise
Strive to become a Circle of Excellence member by exceeding sales targets
Execute new processes, behaviors, contests and programs as assigned
Perform promotion and sign set up
Perform merchandising and visual changes
Perform markdowns and inventory counts
Actively support the store team to achieve sales, service and operational goals
Accurately clock in and out for all scheduled shifts, breaks and meals
Follow all loss prevention, security processes and policies
Focus on own development and learning, complete all training as assigned for on-going development
Celebrate successes of team members
Share sales expertise and product knowledge with fellow stylists
Open to coaching and feedback to improve behaviors and/or processes
Capitalize on feedback from coaching conversations with managers
Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum