Brevant Customer Service Supervisor

Corteva Agriscience

3d

About The Position

Corteva Agriscience is the only major agriscience company in the world completely dedicated to agriculture. Our purpose is to enrich the lives of those who produce and those who consume, ensuring progress for generation to come. Our inspiration is to be a market shaper, driving the next generation of agriculture products that help farms and farmers flourish and through partnering with society becoming the most trusted partner in the global agriculture and food community.
Corteva Agriscience has an exciting opportunity for a motivated individual for a Customer Service Supervisor, for our Brevant brand. The Customer Service Supervisor requires strong process analysis skills, organizational and communication skills, business acumen and ability to lead a diverse team. The Customer Service Supervisor will coordinate order management accountability within their team and stakeholders.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, or related field or equivalent.
• 3-5 years of related customer service and/or agricultural experience that includes supervisory leadership experience.
• PC experience with basic to advanced skills in different software applications (e.g., MS Office products like Excel, Word, PowerPoint and OneNote plus Workday and Power BI, Internal SeedWare system).
• Strong communication skills (including telephone, e-mail and presentations skills) and ability to communicate accurate information in a remote environment.
• Ability to meet in person monthly in Olivia, MN.
• Travel to sales meetings on occasion.
• Must be results oriented with the ability to gather and interpret information from a variety of sources to provide effective leadership to the team in addition to effectively reporting on an ongoing basis, key indicators to assist senior managers with program decisions.
• Visa sponsorship and International Relocation are NOT available for this position.

Responsibilities

• Supervise and provide direction to Customer Service Team including performance management.
• Accountable for the daily execution and employee performance for all assigned areas of responsibility.
• Collaborate with Customer Service Leaders to balance workload, manage workflow and staffing to meet deadlines.
• Ability to lead, manage and implement change.
• Serve as systems expert and contact for system needs specific to process area, proactively resolving issues and identifying enhancements needed.
• Ensure the development, implementation, and execution for the processes including monitoring of key performance metrics.
• Accountable for in-depth knowledge and execution of sales programs to ensure compliance.

Benefits

• Numerous development opportunities offered to build your skills
• Be part of a company with a higher purpose and contribute to making the world a better place
• Health benefits for you and your family on your first day of employment
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
• Excellent parental leave which includes a minimum of 16 weeks for mother and father
• Future planning with our competitive retirement savings plan and tuition reimbursement program
• Learn more about our total rewards package here - Corteva Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees