Breast Surgery Referral Coordinator

Stamford Health • Stamford, CT

2d

About The Position

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES: Maintains ongoing tracking and appropriate documentation of referrals in the EMR Ensures complete and accurate registration, including patient demographic and current insurance information. Assembles information concerning patient's clinical background and referral needs. Where necessary, conducts pre-authorizations for referrals. Reviews details and expectations regarding the referral with patients. Schedules referral visits in a timely manner and informs patient of scheduled appointments Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals. Demonstrates ongoing commitment to customer service excellence and supports the customer service plan. Practices and adheres to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability. Completes required continuous training and education, including department specific requirements. Complies with departmental organizational policies and procedures and adheres to external agency requirements. Performs other duties as assigned. QUALIFICATIONS/REQUIREMENTS: High School Diploma or equivalent required with a minimum of two years of related medical office experience preferred Demonstrated strong interpersonal, organizational skills. Effective communication skills, both verbal and written English proficiency required. Ability to function independently with minimal supervision within the scope of knowledge and authority of the position. Solid phone/customer service skills. Knowledge of office equipment operation, (EMR, telephone system, fax machine, copy machine, etc.). Ability to handle sensitive and confidential information. Careful attention to detail. Ability to work both in a team and independently. Ability to demonstrate professionalism. At Stamford Health, we believe that every patient deserves compassionate, personalized, person centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.

Requirements

• High School Diploma or equivalent required
• Demonstrated strong interpersonal, organizational skills.
• Effective communication skills, both verbal and written English proficiency required.
• Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
• Solid phone/customer service skills.
• Knowledge of office equipment operation, (EMR, telephone system, fax machine, copy machine, etc.).
• Ability to handle sensitive and confidential information.
• Careful attention to detail.
• Ability to work both in a team and independently.
• Ability to demonstrate professionalism.

Nice To Haves

• minimum of two years of related medical office experience preferred

Responsibilities

• Maintains ongoing tracking and appropriate documentation of referrals in the EMR
• Ensures complete and accurate registration, including patient demographic and current insurance information.
• Assembles information concerning patient's clinical background and referral needs.
• Where necessary, conducts pre-authorizations for referrals.
• Reviews details and expectations regarding the referral with patients.
• Schedules referral visits in a timely manner and informs patient of scheduled appointments
• Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals.
• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
• Practices and adheres to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
• Completes required continuous training and education, including department specific requirements.
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.
• Performs other duties as assigned.

What This Job Offers

• Education Level: High school or GED