Breakfast Host (526)

APOLLO HOSPITALITY FIRM LLC•Ardmore, OK

5d•Onsite

About The Position

At each of our properties we want our guests to relax and be themselves which means we need you to: • Be you by being natural, professional and personable in the way you are with people • Get ready by taking notice and using your knowledge so that you are prepared for anything • Show you care by being thoughtful in the way you welcome and connect with guests • Take action by showing initiative, taking ownership and going the extra mile Preparation of all breakfast foods, maintaining a clean breakfast / cooking/preparation area all in compliance with brand standards and the State Department of Health regulations.

Requirements

Satisfactorily communicate with guests, management and co-workers to their understanding.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand guest’s service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to exert physical effort in transporting 5 to 25 pounds.
Ability to endure various physical movements through the work areas.
Ability to reach 6 inches / 6+ feet and overhead.
Ability to remain in a stationary position for 30 minutes to 1 hour throughout the work shift.
Ability to bend at waist.
Ability to stand for longs periods of time.

Nice To Haves

High school graduate.
Fluent in English.
Previous training in guest relations.
Previous experience in hospitality or restaurant industry.
Knowledge of proper chemical handling.

Responsibilities

Maintain complete knowledge of and comply with all hotel and departmental policies / service procedures / standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Promote positive guest relations at all times smiling, acknowledging and greeting each guest in passing in all public areas.
Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.
Prepare and display all breakfast items per brand standards and State Department of Health regulations maintaining proper food temperatures, coverings, etc.
Monitor and suggest ways to your supervisor to cut costs while still maintaining a variety of breakfast foods keeping guests satisfied with our offering.
Give directions to guest when called upon.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Meet with supervisor to review daily assignments and priorities.
Use correct cleaning chemicals for designated surfaces, according to OSHA and MSDS guidelines and hotel requirements.
Respond to each guest’s need / request for additional breakfast items or drink.
Empty trash containers as needed throughout breakfast service time.
Remove all dirty terry and replace with clean terry to designated areas.
Remove all dust, debris and food particles from table tops, chairs, chair crevices, chair and table legs to maintain a clean eating area.
Realign furniture to floor plan.
Dust pictures, frames and mirrors; remove dust and debris from television, remote control and cable / satellite box.
Position correct settings for time on clock and TV channel (The Weather Channel) or national news station only.
Remove dust, grease and smears from telephones and reposition correctly.
Clean all lamps and light switches; check for proper working order, replacing bulbs if needed.
Remove dust, spots and smears from windows, ledges and frames.
Clean and replenish coffee set-up.
Remove any fresh fruit that is beginning to turn.
Wipe down all refrigerator and freezer shelves and front door interior and exterior removing dust, smudges and spills. Ensure it is plugged in and set to the proper temperature settings.
Keep juice machine / setup clean and spill free, maintaining clean spouts, catch tray, etc. at all times and turning off at the end of shift.
Inspect condition of table tents or other branding required for your area, replace designated amounts at proper locations within the area per brand standards.
Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to designated level.
Remove dust on window blinds or draperies weekly and realign to correct position daily.
Remove trash, debris and cobwebs from balcony/patio where applicable.
Inspect condition of planters and plants; remove debris where applicable.
Remove dust, dirt, marks and fingerprints from entrance doors(s) and windows.
Remove dust, stains and marks from all ceilings, baseboards, ledges and corners.
Vacuum / sweep carpets and floors before mopping.
Maintain cleaning, dusting, vacuuming, mopping, etc. in all other areas as directed by supervisor including but not limited to public restrooms, computer centers, entryways, etc.
Restock all necessary breakfast items, coffee items, etc. at the end of the shift.
Empty vacuum bag/canister and wipe vacuum clean.
Report any damages or maintenance problems to the supervisor.
Turn over any lost and found items from guestrooms to the supervisor.
Be available to work a flexible schedule and assist other staff as needed.
Other duties as assigned by management.