Breakfast Attendant

Marriott•Marion, AR

About The Position

The Breakfast Host/Hostess is responsible ensuring the highest level of guest satisfaction by offering friendly attentive service while maintaining the breakfast buffet. Sets up and maintains breakfast area prior to and during the breakfast hours including: •Position all breakfast food and supplies on breakfast bar to ensure it is eye appealing, consistent with brand standards, and is convenient to serving the guests •Replenish foods as needed keeping everything stocked, fresh, and hot if necessary while considering the number of guests and breakfast closing time •Brew fresh coffee and tea regularly •Keep breakfast bar and breakfast room clean as guests enter and depart •Monitor guest’s satisfaction Complete closing checklist after hours including: •Sanitize counter, tables, equipment, and utensils •Break down and store food with labels to ensure freshness and minimize waste •Clean all equipment and machines: waffle, toaster, microwave, refrigerator, coffee, juice, etc. •Restock and set up as much of the breakfast area as possible •Vacuum carpets •Clean and mop all hard flooring •Remove trash •Clean all parts of tables and chairs •Dust all items in the lobby Completes food and supply inventories Ensures all food and beverage orders away as directed, dating all items Ensures proper and safe use of cleaning chemicals Clears off and wipe tables vacated by guests as soon as possible Welcomes and interacts with guests providing prompt customer service Complete necessary and routine food and health safety certifications and training Follows all food safety and handling procedures as outlined by the hotel, federal, state and local laws Sets up food and beverages when needed in the meeting rooms Performs all other duties as may be assigned Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments Oral communication - speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions; Participates in meetings. Time Management - Prioritizes work activities; uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Requirements

Customer Service
Oral communication
Time Management

Responsibilities

Sets up and maintains breakfast area prior to and during the breakfast hours
Position all breakfast food and supplies on breakfast bar
Replenish foods as needed
Brew fresh coffee and tea regularly
Keep breakfast bar and breakfast room clean
Monitor guest’s satisfaction
Sanitize counter, tables, equipment, and utensils
Break down and store food with labels
Clean all equipment and machines: waffle, toaster, microwave, refrigerator, coffee, juice, etc.
Restock and set up as much of the breakfast area as possible
Vacuum carpets
Clean and mop all hard flooring
Remove trash
Clean all parts of tables and chairs
Dust all items in the lobby
Completes food and supply inventories
Ensures all food and beverage orders away as directed, dating all items
Ensures proper and safe use of cleaning chemicals
Clears off and wipe tables vacated by guests as soon as possible
Welcomes and interacts with guests providing prompt customer service
Complete necessary and routine food and health safety certifications and training
Follows all food safety and handling procedures as outlined by the hotel, federal, state and local laws
Sets up food and beverages when needed in the meeting rooms
Performs all other duties as may be assigned