Breakfast Attendant

Janko Hospitality • Evanston, IL

36d

About The Position

The Breakfast Attendant at Hyatt House Evanston is responsible for overseeing the breakfast bar area and ensuring the efficient delivery of the hotel’s complimentary breakfast while providing outstanding customer service. This position requires adherence to hotel policies and procedures, as well as the brand’s standards to achieve and maintain high levels of guest satisfaction, product quality, and safety.

Requirements

• Education: High School Diploma, GED, or equivalent work experiencerequired.
• Customer Service: Friendly demeanor with strong customer service skills.

Nice To Haves

• Experience:Previousexperience in a customer-focused role preferred.

Responsibilities

• Schedule Flexibility: Able toworka flexible schedule, including holidays and weekends as needed.
• Guest Interaction:Initiateand engage in conversations with guests,alwaysproviding friendly and courteous service.
• Appearance & Uniform:Maintaina high standard of personal appearance and wear theappropriate uniform.
• Greeting& Service: Greet guests, visitors, and staff in a courteous, professional manner.Respond to guest needs, special requests, and complaints in a timely and appropriate manner.
• Attention to Detail: Pay close attention to detail, visually inspect the breakfast area, compare observations to standards, and correct deficiencies as needed.
• Set-up: Ensure breakfast items are properly set up, including clean tables, stockedbuffet stations, and availability of necessary utensils (plates, glasses, cutlery, napkins).
• Guest Assistance: Greet guests upon entry,offer assistance, and provide information about available food options.
• Cleanliness: Bus and clean tables, arrange furniture, andmaintainthe overall cleanliness of the breakfast area.
• Trash Management: Empty trash receptacles as needed andmaintaina tidy environment.
• Guest Farewell: Thank guests as theydepart, ensuring a positive impression.
• Cleanup: Clean and mop the breakfast area, empty trash receptacles, and dispose of all food and drink items according to health codes.
• Restocking & Inventory: Dispose of leftover food properly, restock items for the next day, and perform an inventory check. Date and rotatestockas necessary.
• Equipment Maintenance: Clean all equipment and breakfast/kitchen areas, following proper hygiene standards.
• Supply Orders: Follow hotel procedures for placing orders for items that are below the required stock levels.
• Guest Satisfaction: Process guest invocations of the 100% Satisfaction Guarantee according to hotel standards.
• Safety & Security:Report onany suspicious activity involving guests, visitors, or staff. Ensure proper labeling of lost/found articles and turn them in to theappropriate Manager.
• Safety Protocols: Perform dutiesin accordance withSafety, Security Policies, OSHA, HAZCOM, and Blood Borne Pathogens regulations.
• Additional Duties:Assistwith cleaning, stocking supplies, and other assignments as directed by management.
• Team Coordination: Collaborate with kitchen staff, housekeeping, and other team members to ensure a smooth guest experience from food preparation to dining area cleanliness.
• Public Area Inspection: Inspect and clean public areas to ensurea high levelof presentation.
• Grasping & Lifting: Firm graspingrequired, with occasional lifting of supplies (up to 50lbs).
• Standing & Walking: Able to stand and walk for 90% of the workday, with limited sitting during short breaks.
• Reaching & Mobility: Frequent reaching, pushing, pulling, and bendingrequired, often up to 80% of the time.
• Bending & Stooping:Requiredup to 60% of the workday.
• Crouching & Kneeling:Requiredfor cleaning tasks, approximately 25% of the time.
• Other Movements: Crawling and climbing stairs are minimal (less than 5% of the time).

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees