Breakfast Attendant

MCR Hotels • Ft Worth, TX

23h

About The Position

Fairfield Inn & Suites Fort Worth Downtown/Convention Center SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy GuestsSpotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Breakfast Attendant, Role Specific Duties and Expectations Other Duties and Responsibilities Table Manicure: Breakfast room tables should be cleared and properly sanitized after each guest departure and prepared for the next arriving guest. Consistent Set-up: Breakfast buffet area should be set each morning according to specified requirement by each hotel, or brand directive. Kitchen Checklist: The kitchen should be fully cleaned in accordance with the checklist provided each day upon completion of the breakfast period. Food Safety: All food safety measures should be followed daily in accordance with local health codes, per the approved breakfast standards checklist. Buffet Management: Buffet area should be kept well stocked and clean until the end of the breakfast period.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Bend, stoop, crouch, lift and transport food and beverage boxes of up to 25 pounds.
• Inspect and visually observe details at close range (within a few feet) and from long range.
• Read, write, understand and communicate with others effectively using the English language.

Responsibilities

• Table Manicure: Breakfast room tables should be cleared and properly sanitized after each guest departure and prepared for the next arriving guest.
• Consistent Set-up: Breakfast buffet area should be set each morning according to specified requirement by each hotel, or brand directive.
• Kitchen Checklist: The kitchen should be fully cleaned in accordance with the checklist provided each day upon completion of the breakfast period.
• Food Safety: All food safety measures should be followed daily in accordance with local health codes, per the approved breakfast standards checklist.
• Buffet Management: Buffet area should be kept well stocked and clean until the end of the breakfast period.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed