The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
Greet and seat guests at appropriate tables in a timely manner
Clear clean and reset tables/hotel spaces per client request or management instruction
Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
Control food serving portions and organization.
Set up and display food, backups, and all neccessary items for breakfast and other service times.
Perform opening and closing procedures and side work duties according to station rotation assignment
Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
Wash pots, pans and trays when needed
Maintain a clean and organized pantry and coolers
Clean countertops and walls, mop floors
Perform any other duties or attend meetings as requested by management
Ability to perform job function with attention to detail speed and accuracy
High School diploma or equivalent and/or experience in a hotel or a related field preferred
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
Must be able to obtain and provide Food Handlers card as required by city/county/state
Must be able to evaluate and select among alternative courses of action quickly and accurately
Ability to handle stressful situations in a calm professional manner
Understanding of hotel products and guest services
Ability to communicate professionally when answering phones and speaking with guests and team members
Demonstrates a positive attitude and a desire to be of service to others
Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner