hr 5:30AM - 12PM

Concord Hospitality Enterprises•East Rutherford, NJ

22h•$18•Onsite

About The Position

The Breakfast Attendant role is crucial for providing guests with a memorable "Guest Experience" at a full-service hotel. This position involves preparing and serving breakfast, responding to guest requests, and providing information about the property and local amenities. The company culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun, with an "Associate First" policy that values employees and their development. The company strives to create a great work environment and encourages associates to take pride in their work to exceed guest expectations.

Requirements

Love serving others and making someone smile.
Great at giving restaurant and entertainment advice as well as directions in your area.
Take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations.
Seeking a position where you can grow and be a part of a fun team.

Responsibilities

Prepare and serve guests at breakfast.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information in logbooks.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Benefits

Competitive wages.
Medical/dental/vision plans (Full-time associates only).
Life insurance (Full-time associates only).
ST/LT disability options (Full-time associates only).
Tuition assistance (Full-time associates only).
401K (Full-time associates only).
Discounted room rates at Concord managed hotels (Full-time associates only).
Training & development and career advancement opportunities (Full-time associates only).

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