What you will be doing * Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival. * Act as a liaison between guests and hotel departments by making reservations and following up on special requests. * Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services. * Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces. Qualifications What we are looking for * Strong communication skills verbal and written * High work ethic and self-initiative * Proven customer service skills, including ability to be resourceful and creative * Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times * Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions Ability to stand and walk for extended periods of time