University of New Orleans-posted 3 months ago
Lake Charles, LA
Educational Services

The University of New Orleans is seeking a candidate to serve as a link between the Parish Health Units (PHUs) and community programs and resources for the Bureau of Regional and Clinical Operations (BRCO). The role involves meeting clients in regional PHUs or other community locations to conduct needs assessments and assist patients in setting goals. Regular follow-up calls and in-person visits with clients are required to motivate them to meet their identified goals. The candidate will help clients with social issues such as homelessness, hunger, and employment, assist with making follow-up appointments, and filling out applications for Medical Assistance and SNAP (Supplemental Nutrition Assistance Program). Additionally, the candidate will work with team members to create and maintain a directory of community resources in the region, attend community engagement events, document client encounters, prepare reports as needed, and attend scheduled program and regional meetings. Other tasks may be assigned as necessary.

  • Serve as a link between the Parish Health Units (PHUs) and community programs and resources.
  • Meet clients in regional PHUs or other community locations to conduct needs assessments.
  • Make regular follow-up calls and in-person visits with clients.
  • Motivate clients to meet their identified goals.
  • Assist clients with social issues like homelessness, hunger, and employment.
  • Help clients with making follow-up appointments and filling out applications for Medical Assistance and SNAP.
  • Work with team members to create and maintain a directory of community resources.
  • Attend community engagement events in parishes within the region.
  • Document each client encounter in detail.
  • Prepare reports and documents as needed or requested by program supervisors.
  • Attend scheduled program and regional meetings.
  • Perform other tasks as assigned.
  • Bachelor's degree, or Associate's degree plus 3 years of professional experience, or 6 years of professional work experience.
  • Excellent analytical and critical thinking skills.
  • Effective organizational and time management skills.
  • Great attention to detail and follow up.
  • Ability to manage projects, assignments, and competing priorities.
  • Proficient in the use of Zoom, Teams, and Microsoft Office, including Outlook, Word, and Excel.
  • Advanced degree.
  • Minimum 1 year professional experience within the healthcare, social services or community organization fields.
  • Minimum 1 year professional experience working with community programs and resources.
  • Minimum 1 year professional experience working within the parishes, communities, and areas where position is located.
  • Relevant industry certifications.
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