Brand Store Financial Customer Experience Associate
About The Position
About Futu US Inc.: Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally. Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explore or to discover the future of investing with confidence and innovation. About our role: We are looking for a highly motivated and outgoing Financial Customer Experience Associate to support moomoo's in-person activations in our NYC Brand Store. In this role, you will be driving sales, building customer relationships, and handling live customer support. This role combines financial expertise, client relationship management, and event leadership to deliver an exceptional in-person customer experience. You will drive client acquisition, support store activations, and ensure compliance with FINRA and SEC regulations. This is a hands-on position perfect for someone who thrives in high-energy environments, excels at client engagement, and has a deep passion for finance and the U.S. stock market.
Requirements
- Must have or be willing to get SIE upon being hired.
- FINRA Series 7 and 63 licenses required for the position: preferred upon hiring but must be obtained within 180 days of hire.
- Must have knowledge of options and trading strategies
- 1+ years of experience in sales and/or customer service within a financial services company
- In-depth knowledge of FINRA and SEC marketing guidelines
- Deep understanding of trading products, services, and the U.S. stock market
- Excellent leadership, communication, and customer engagement skills
- Ability to work evenings, weekends, and holidays as required
Nice To Haves
- Strong personal trading experience (preferred)
Responsibilities
- Financial Expertise - Learn and maintain a deep understanding of moomoo's history, mission, product features, trading tools, and customer promotions to effectively communicate value to clients
- Sales & Promotions Management - Support the on-site sales and promotion efforts
- Client Support - Provide exceptional client support by answering incoming questions about moomoo products and services
- Sales & Inventory Tracking - Track and report merchandise inventory, sales, and customer conversion data each day
- Financial Market Awareness - Stay current on market news, trends, and economic events, and effectively communicate relevant insights to customers
- Compliance - Ensure all marketing and sales activities comply with FINRA and SEC guidelines
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
