Brand Quality Manager - Infotainment
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About The Position
This is a dynamic multifaceted role focusing on product quality, reliability, durability and issue remediation for all infotainment related activities. Brand Quality is responsible for improving customer retention and the vehicle ownership experience by quickly resolving product quality concerns and providing multi-functional, closed loop solutions for current and future vehicles. Positions in this area of the business require creativity, initiative, independence in judgment and action, strong leadership and excellent communications. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.
