Brand Protection Investigator

Collectors • Santa Ana, CA

237d • $75,000 - $90,000

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo. We’re looking for a Brand Protection Investigator with a strong background in sports and trading card hobby to provide investigative support and services for our Operations facility in our Santa Ana headquarters and other Collectors locations.

Requirements

• 3+ years of experience in brand protection, intellectual property enforcement, or related investigative roles.
• Bachelor’s degree in an area of study relevant to this position is preferred.
• It is preferred that top candidates will have one of the following Professional Certified Investigator (PCI) certification, Certified Fraud Examiners (CFE) or Certified Professional Criminal Investigator (CPCI).
• Excellent analytical skills and broad experience documenting investigations with the ability to think outside the box, handle multiple projects simultaneously, and build relationships with internal and external stakeholders.
• Understanding of different investigative methodologies (i.e. Social Network Analysis, Data Interpretation, Open Source Investigation).
• Experience collaborating with teams such as Legal, Loss Prevention and Operations.
• Strong analytical and problem-solving abilities, excellent communication skills, and the capacity to work independently and collaboratively.
• Experience creating reports with tools such as Google Docs, Slides and Sheets.
• Experience utilizing investigative tools and programs such as CLEAR.
• Knowledge of sports cards or trading card games, preferred.
• Familiarity with intellectual property laws and enforcement mechanisms, preferred.

Responsibilities

• Identify and lead fraud investigations pertaining to counterfeit and/or tampered PSA products, the submission of counterfeit and/or altered trading cards, and other general IP infringement.
• Generate clear and detailed reports & recommendations for countermeasures. Thoroughly document information gathered during investigations to aid in successful prosecution of suspects.
• Develop and present procedural improvements utilizing strong analytical and problem solving skills.
• Create, maintain, and manage records using company approved methods, proper retention of evidence and disposition of evidence.
• Monitor online social media, marketplaces and other websites for information on potential bad actors that could be attempting to break the PSA Terms and Conditions.
• Work with the Senior Brand Protection Managers to proactively identify gaps/areas of improvement with respect to identifying counterfeit products.
• Develop and distribute brand enforcement training materials to internal teams and external partners.
• Maintain relationships internally with key stakeholders and leadership and externally with business partners.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.
• Vacation: All salaried employees are eligible for flexible time-off.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays.
• Employee Discounts: Employees receive discounts on select grading services for approved submissions.
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees