Brand Engagement Center (BEC), Customer Relations Representative

Toyota Motors • Plano, TX

438d

About The Position

The Brand Engagement Center (BEC) at Toyota is seeking a highly motivated Customer Relations Representative to enhance owner satisfaction and retention by interfacing with Toyota and Lexus owners, dealerships, and field offices. This role provides a foundational experience in customer service, product knowledge, and the workings of the company, with opportunities for career growth within Toyota.

Requirements

• High School Diploma
• Customer service experience in a fast-paced customer-facing or phone environment
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail

Nice To Haves

• Bachelor's degree or higher
• Automotive experience (i.e., dealership, technician, worked for another automotive company, etc.)
• Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone)
• Familiarity with social media
• Thrive in a fast-paced, dynamic environment
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Responsibilities

• Direct interface with Toyota and Lexus guests by responding to incoming phone calls regarding inquiries and/or complaints
• Analyze guest concerns/inquiries and handle accordingly
• Take ownership of incoming communication; investigate and resolve various questions and concerns that are dealer, sales, service, or product related
• Combine active listening with proactive decision-making skills to benefit Toyota and Lexus guests
• Multitask daily by talking and typing while actively listening to the guest; utilize multiple software applications at once
• Research unique guest requests using online resources and identify opportunities to improve the guest experience
• Support in-vehicle technology and apps, assisting guests with setting up and troubleshooting their multimedia products, phone pairing, and navigation
• Demonstrate high emotional intelligence to effectively support a low-effort guest experience
• Maintain attendance and punctuality as essential for this position
• Transition to guest interactions via letters, e-mails, social media, and/or chats based on performance and business need

Benefits

• $54,500 starting salary
• Hybrid (Home/Onsite) schedule following training if performance expectations are met
• Comprehensive health care and wellness plans for your entire family
• Flexible work options based on business needs
• Toyota 401(k) Savings Plan featuring a company match and annual retirement contribution
• Paid holidays and paid time off
• Team Member Vehicle Purchase Discount
• Tuition reimbursement
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees