Brand Designer

Decagon•San Francisco, CA

9d•$160,000 - $200,000•Onsite

About The Position

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values— customers are everything , relentless momentum , winner’s mindset , and stronger together —shape how we work and grow as a team. About the team: Brand Design at Decagon shapes the visual identity of our company and helps define how we’re perceived by customers, partners, and the broader AI community. Our work turns sophisticated technology into clear, confident, and differentiated brand storytelling—across campaigns, content, web, and moments that shape perception. We believe strong brands are built through taste, consistency, and conviction. We care deeply about craft, narrative, cohesion, and expanding the brand into new, exciting territories while building its core. Designers here grow by shipping work fast, operating with urgency, developing a strong point of view, and raising the bar together. This is a fully in-office role based in our San Francisco headquarters. About the role: This role sits at the heart of Decagon’s brand expression. As a mid-level Brand Designer , you’ll help shape how Decagon shows up in the world—how we tell our story, how we stand apart, and how our brand evolves as the company scales. You’ll work on marketing-led brand initiatives that influence perception and drive growth, contributing to both foundational brand work and high-visibility moments. This role is ideal for a designer who is excited by storytelling, energized by momentum, and motivated by building a brand thoughtfully, not just executing individual assets. You won’t be handed a perfectly defined box. Instead, you’ll help define the edges—learning where to push, where to refine, and how to maintain coherence as the brand expands.

Requirements

4-6 years of experience in brand design, visual design, or marketing-focused creative roles.
A portfolio that demonstrates strong visual taste, storytelling, and brand thinking.
Proficient in Figma and Adobe Creative Suite, with a strong interest and curiosity in dabbling in AI design models and tools.
Experience designing for marketing surfaces (web, campaigns, decks, events, content).
Strong fundamentals in typography, layout, color, and hierarchy.
Ability to interpret a brief and execute thoughtful, on-brand creative.
Comfort working in high-velocity environments with evolving priorities.
Interest in technology and AI-driven companies (prior AI experience not required).

Responsibilities

Design high-quality brand assets across campaigns, web, sales materials, events, social, and internal storytelling.
Help evolve and expand Decagon’s brand system—bringing consistency while pushing into new, differentiated expressions.
Contribute to brand strategy and messaging, and translate that thinking into clear and compelling visuals.
Bring systems thinking and attention to detail to developing layouts, concepts, and executions.
Iterate quickly based on feedback, often across multiple workstreams, balancing speed with polish.
Bring references, inspiration, and creative ideas that help Decagon stand out.
Maintain consistency and quality across all brand touchpoints.