Brand Ambassador
About The Position
The Experience Center Ambassador serves as the front-facing brand representative for the Experience Center, delivering elevated hospitality while supporting leasing, marketing, and executive engagement objectives. This role is responsible for creating a seamless, welcoming, and strategically aligned experience for all visitors, including prospective tenants, partners, brokers, leadership, and community stakeholders. The Ambassador balances white-glove service delivery with operational excellence, ensuring the Experience Center consistently reflects brand standards, supports revenue-driving initiatives, and reinforces the organization’s market leadership. Related Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. For over two decades, the company has worked to develop dynamic neighborhoods that are innovative, vibrant and inclusive. With completed, in development and planned properties in West Palm Beach and new development activity emerging in Palm Beach County, Related Ross is making long-term investments to transform and support local communities and build growth in the region. Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related Companies is the most prominent privately-owned real estate firm in the United States with major developments within a premier portfolio valued over $70 billion across Boston, Chicago, San Francisco, LA, Washington DC and London. Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit. In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business.
Requirements
- 2+ years of experience in hospitality, customer experience, luxury retail, concierge, or brand-driven environments.
- Exceptional interpersonal and communication skills with a polished, professional presence.
- Strong situational awareness and ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and a proactive, solution-oriented mindset.
- Comfortable interacting with executives, brokers, and senior leadership.
- Proficiency in Microsoft Outlook and basic technology platforms; experience with CRM or visitor management systems is a plus.
- Hospitality Mindset
- Brand Representation
- Executive Presence
- Operational Excellence
- Relationship Building
- Adaptability & Discretion
Nice To Haves
- experience with CRM or visitor management systems is a plus.
Responsibilities
- Act as the primary point of contact for all Experience Center guests, delivering a polished, professional, and hospitality-forward welcome.
- Anticipate guest needs and proactively manage the flow of visits to ensure a high-touch, curated experience.
- Maintain situational awareness of who is in the Experience Center at all times and ensure guests are appropriately hosted or handed off.
- Support scheduled tours, executive meetings, leasing presentations, and special activations.
- Prepare meeting spaces in advance, including room setup, technology readiness, materials, and refreshments.
- Assist with Experience Center programming, events, and activations as needed.
- Ensure the Experience Center is impeccably maintained, presentation-ready, and aligned with brand standards at all times.
- Conduct regular walkthroughs to identify opportunities for improvement related to cleanliness, functionality, and visual impact.
- Uphold visual merchandising and collateral standards, ensuring all materials are current and on-brand.
- Track daily guest traffic, tours, and engagements using established reporting tools.
- Support light administrative tasks, including calendar coordination, supply inventory, and vendor follow-ups.
- Adhere to SOPs and contribute feedback to continuously improve Experience Center operations.
- Partner closely with Leasing, Marketing, Property Management, and Customer Experience leadership to ensure alignment and consistency.
- Support storytelling efforts by understanding key messaging around assets, amenities, and the broader portfolio.
- Serve as a conduit for insights gathered from guest interactions, escalating trends or opportunities to leadership.
Benefits
- Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
- Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
- Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
- Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
