Brand Ambassador/Server

TopView Sightseeing•Chicago, IL

1d•$20 - $21•Onsite

About The Position

TopView Sightseeing creates one-of-a-kind experiences by land and sea for tourists and locals around the world. Currently operating in NYC, Philadelphia, Washington DC, Atlanta, Houston, London, and expanding operations in years to come. We have experienced rapid expansion over the past decade and to further the growth, we are looking for highly ambitious professionals to join our Tea Around Town Chicago experience About our Server/Brand Ambassador position: We are currently hiring team members in the dual role of BOTH Server AND Brand Ambassador at Tea Around Town Chicago! Prospective team members should be willing to perform both roles. Professional food service, customer service and hospitality backgrounds are STRONGLY preferred Please see BOTH Server AND Brand Ambassador descriptions, responsibilities and requirements below: Server Description: As a Server at Tea Around Town Dallas, you'll be responsible for all aspects of Tea service aboard our unmistakable Tea Around Town bus. Your role will be to organize and keep track of necessary materials onboard, to maintain CLEAR communication with our kitchen and bus operations teams, to greet, engage with, and serve our guests, and clean and reset the bus for multiple trips a day to ensure efficient and organized turnover. Brand Ambassador description: As a Brand Ambassador for TopView Sightseeing, you'll be the face and voice of our brand, the first line of in-person public relations, and responsible for promoting our services and enhancing our visibility and reputation. Your primary role will be to greet with our guests, direct them to the proper pickup location, engage with them prior to departure, and maintain clear communication and organization between our guests and vital details of our operations.

Requirements

Previous experience in the hospitality or food service industry is strongly preferred
Knowledge of culinary terminology and food preparation techniques is beneficial
Exemplary time management skills to prioritize and manage tasks effectively
Excellent customer service skills to provide a positive dining experience for guests
Ability to work in a fast-paced and changing environment while maintaining attention to detail
Experience with bussing tables and maintaining cleanliness in the dining area
Excellent communication skills, with the ability to engage with guests
Strong interpersonal skills, including the ability to build rapport and establish positive relationships with customers and colleagues.
Enthusiastic and outgoing personality, with a passion for travel, tourism, and exploring new destinations.
Knowledge of Chicago, IL attractions, landmarks, and tourist hotspots is strongly preferred.
Prior experience in customer service, hospitality and marketing is advantageous but not required.
Ability work evenings, weekends, and holidays as needed, with the potential for remote or offsite assignments.
Must be able to work weekends and holidays

Responsibilities

Greet and seat guests in a friendly and welcoming manner
Offer the entirety of our tea menu throughout the course of the tour
Provide menu recommendations and answer any questions about the menu accurately and efficiently
Ensure guest satisfaction by engaging with our visitors throughout their dining experience
Clear tables and reset them completely and efficiently to prepare for next guests and multiple trips/day
Collaborate and communicate with other team members to ensure exemplary guest service
Welcoming guests in a polite and friendly manner.
Checking and scanning guests' tickets and directing guests to the bus.
Informing guests about departure times, location of stops, and other needed information.
Collect guest information to assist in resolving customer service-related issues and concerns
Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations
Be responsible for company equipment.
Promote a culture of positivity
Monitor the safety of employees and guests.
Conduct and submit various reports as assigned