BRAND AMBASSADOR - 2 person Team

Kampgrounds Of America • Billings, MT

403d • $43,888 - $43,888

About The Position

The Brand Ambassador position at Kampgrounds of America (KOA) involves a two-person team responsible for conducting quality assurance reviews of franchise locations within a designated geographic region. This role ensures that KOA campgrounds provide a clean and high-quality camping experience for guests while supporting the development of the franchise system and strengthening relationships between franchisees and the franchisor.

Requirements

• Minimum of five years of experience safely driving a 1-ton truck pulling a 40' fifth wheel camper in all types of terrain, traffic, and weather conditions.
• Experience developing efficient travel routes that reduce time and operational expenses.
• Drivers must hold a valid driver's license (CDL preferred) with a clean driving record.
• Drivers must pass a Department of Transportation (DOT) physical.
• Minimum of five years in a customer service-oriented role, or relevant education/training in customer-facing support roles.
• Exceptional computer skills, including proficiency with Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Excellent interpersonal and conflict resolution skills, with the ability to de-escalate tense situations effectively.
• Ability to identify best practices and develop procedures.
• Self-motivated, able to work independently and complete tasks with limited direction.
• Highly organized with a proven ability to meet deadlines.

Nice To Haves

• Previous campground ownership, management, or work camping experience.

Responsibilities

• Build trust and rapport with franchisees in your region to provide exceptional support.
• Conduct thorough physical reviews of facilities at all campgrounds, KOA system billboards, KOA.com, and other quality assurance areas as assigned, ensuring timely completion.
• Provide franchisees with a fair and objective assessment of facilities, operations, and brand positioning in accordance with the KOA Quality Assurance & Policy Manual.
• Offer franchisees examples of best practices and provide solutions for addressing any deficiencies identified at campgrounds.
• Collaborate with campgrounds to develop facility improvement plans that comply with KOA's standards.
• Utilize FranConnect, KOA's internal franchise management tracking system, to record activities, campground correspondence, and reports related to the Quality Assurance process.
• Create cost-effective and time-efficient travel routes.
• Provide insights to the Quality Assurance Manager related to operational checklists, best practices, and systems that can be integrated into individual franchisee operations.
• Identify and recommend franchisees for assistance and awards.
• Ensure that the assigned truck and RV are well-maintained to ensure safe operation and compliance with all applicable rules and regulations.

Benefits

• Paid parental leave
• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• 401K Retirement Plan
• 401K Company Contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 251-500 employees