Jefferies Group-posted 8 months ago
$100,000 - $130,000/Yr
Full-time • Mid Level
New York, NY
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

Global Financial Services company who offers a full range of investment banking, equities, fixed income, asset and wealth management products and services requires an experienced Branch / Trade Floor Support Engineer. We require a hands-on professional who enjoys rolling up his or her sleeves and working with the global desktop services team to deliver world-class support, achieve goals, meet project deadlines and increase overall end-user satisfaction. This position requires an individual who is motivated, energetic and looking for a challenging environment where there are endless opportunities for career growth and exposure to cutting edge technology.

  • Daily support of a very active, fast-paced, high volume, diverse financial services / trading environment
  • Responsible for day-to-day implementation, support, and maintenance of infrastructure, including all hardware, software, telephones, and IPC turrets
  • Frontline / ancillary support for all front office & back-office applications including trading systems and market data applications such as Fidessa & Bloomberg
  • Liaising closely with Engineering & Application Support teams
  • Citrix / VDI infrastructure support
  • Assist with integrating new applications and technologies into the current architecture
  • Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
  • Responsible for the ongoing maintenance and future planning needs of the region's desktop environment
  • Coordinate & manage local vendor support
  • Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • Support Firm Issued iPhones / iPads (via Mobile Iron MDM & InTune)
  • Oversight of the new hire onboarding and termination process
  • Documentation of all systems including existing and new applications, scheduled maintenance
  • Assistance on global initiatives involving other groups such as Application Support, Facilities and Infrastructure / Engineering teams
  • Inventory control - RMAs, service calls, new equipment requests
  • MAC's relating to hardware & software, desk moves etc.
  • Submit application packaging requests and assist with production certification
  • Support of all SCCM application deployments
  • Rack & Stack of Data Center equipment
  • Active Directory services support
  • Print Services (Management & Support)
  • BCP (Setup, Configuration & Testing)
  • Firewall / Proxy support
  • Conference Room / AV Support
  • Bachelor's Degree in Information Technology or related field
  • Microsoft Windows certificates highly desirable
  • 5+ years' experience in a financial service IT environment
  • Proven ability to offer high level desktop support in an enterprise environment
  • Comprehensive understanding of network architecture and client/server technology
  • Excellent communication, personality and presentation skills
  • Strong problem-solving skills required
  • Ambitious and willing to learn new technologies
  • In depth knowledge of Windows 11 & Office 365
  • Must have excellent decision-making and organizational skills, detail oriented, and the ability to work independently on assigned tasks
  • Willing to work off hours and weekends as needed
  • Scripting Knowledge (a plus but not a requirement)
  • Technologies and hardware that we support extensively include: Windows 11, MAC OS, IPC turrets, Cisco VOIP phones, HP desktops, Lenovo Laptops, VDI, iPhones / iPads, Printers / MFP's
  • Medical, dental & vision coverage
  • 401(k)
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off packages that include planned time off (e.g., vacation), unplanned time off (e.g., sick leave), and paid holidays
  • Paid parental leave
  • Annual discretionary incentive and retention bonus
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