Branch / Trade Floor Support Engineer

Jefferies Group • New York, NY

252d • $100,000 - $130,000

About The Position

Global Financial Services company who offers a full range of investment banking, equities, fixed income, asset and wealth management products and services requires an experienced Branch / Trade Floor Support Engineer. We require a hands-on professional who enjoys rolling up his or her sleeves and working with the global desktop services team to deliver world-class support, achieve goals, meet project deadlines and increase overall end-user satisfaction. This position requires an individual who is motivated, energetic and looking for a challenging environment where there are endless opportunities for career growth and exposure to cutting edge technology.

Requirements

• Bachelor's Degree in Information Technology or related field
• Microsoft Windows certificates highly desirable
• 5+ years' experience in a financial service IT environment
• Proven ability to offer high level desktop support in an enterprise environment
• Comprehensive understanding of network architecture and client/server technology
• Excellent communication, personality and presentation skills
• Strong problem-solving skills required
• Ambitious and willing to learn new technologies
• In depth knowledge of Windows 11 & Office 365
• Must have excellent decision-making and organizational skills, detail oriented, and the ability to work independently on assigned tasks
• Willing to work off hours and weekends as needed

Nice To Haves

• Scripting Knowledge (a plus but not a requirement)
• Technologies and hardware that we support extensively include: Windows 11, MAC OS, IPC turrets, Cisco VOIP phones, HP desktops, Lenovo Laptops, VDI, iPhones / iPads, Printers / MFP's

Responsibilities

• Daily support of a very active, fast-paced, high volume, diverse financial services / trading environment
• Responsible for day-to-day implementation, support, and maintenance of infrastructure, including all hardware, software, telephones, and IPC turrets
• Frontline / ancillary support for all front office & back-office applications including trading systems and market data applications such as Fidessa & Bloomberg
• Liaising closely with Engineering & Application Support teams
• Citrix / VDI infrastructure support
• Assist with integrating new applications and technologies into the current architecture
• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
• Responsible for the ongoing maintenance and future planning needs of the region's desktop environment
• Coordinate & manage local vendor support
• Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Support Firm Issued iPhones / iPads (via Mobile Iron MDM & InTune)
• Oversight of the new hire onboarding and termination process
• Documentation of all systems including existing and new applications, scheduled maintenance
• Assistance on global initiatives involving other groups such as Application Support, Facilities and Infrastructure / Engineering teams
• Inventory control - RMAs, service calls, new equipment requests
• MAC's relating to hardware & software, desk moves etc.
• Submit application packaging requests and assist with production certification
• Support of all SCCM application deployments
• Rack & Stack of Data Center equipment
• Active Directory services support
• Print Services (Management & Support)
• BCP (Setup, Configuration & Testing)
• Firewall / Proxy support
• Conference Room / AV Support

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages that include planned time off (e.g., vacation), unplanned time off (e.g., sick leave), and paid holidays
• Paid parental leave
• Annual discretionary incentive and retention bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree