Branch Team Member

Van Meter•Dubuque, IA

23h

About The Position

Summary: The Branch Team Member plays a crucial role in supporting our purpose of creating lasting value for those we serve by performing a collection of tasks to support the branch location and serve as a resource for our customers. This position may serve one or a combination of the following functions for the branch location; counter support, delivery services, and a variety of warehouse duties. Regardless of the function being performed, this individual always displays excellent customer service skills and a commitment to quality and efficiency. This individual promotes our culture, our 5 P’s and our purpose to create lasting value for those we serve.

Requirements

Ability to learn, grow, and adapt to change
Execute duties with the highest regard for safety, continuous improvement, and cost reduction
Strong customer focus orientation
Ability build strong relationships with customers, vendors and suppliers
Ability to work collaboratively with all areas in the branch
Self motivated with strong problem solving ability
Willingness to give and receive constructive feedback
Excellent communication and interpersonal skills
Ability to analyze workload and establish priorities with time sensitive deadlines
Ability to analyze, identify & then follow up to resolve discrepancies
Ability to develop rapport with customers and peers
Ability to effectively and safely navigate a motorized cart and fork lift
Exhibits a strong work ethic and a positive attitude
Detail orientated
Dependable
High School Diploma or GED required
Ability to lift 100 lbs
Able to meet and maintain qualifications required by DOT
Demonstrated computer skills
Able to work with Excel documents

Nice To Haves

Previous distribution experience preferred
Previous customer service experience preferred
Class B CDL preferred; in some locations it is required
Knowledge of Eclipse preferred
Knowledge of handheld RF scanner is a plus
Ability to operate lift truck equipment

Responsibilities

Service a diversity of customers by providing projects or information on products or services
Estimate date of delivery to customer, based on knowledge of own vendor’s production and delivery schedule
Communicate effectively with department leads and branches on all job related issues
Provide project demonstrations to qualified customers on request
May be responsible for customer courtesy items
Build and maintain customer relationships
Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained
Promote profitability and sales growth initiatives
Load and unload the vehicle in a safe and efficient manner
Adhere to all company safety policies and initiatives
Support team members by participating in team lifts
Deliver products to local customers
Maintain compliance with all Department of Transportation requirements
Maintain vehicle, counter area, displays and warehouse dock cleanliness and order
Maintain Will-Call orders, which may include calling customers, canceling old orders, etc.
Picks customer orders using an RF scanner, wire cutting equipment, motorized cart and/or fork lift
Pick, prepare, ship or receive orders in an efficient and accurate manner
Cross-train in all departments of warehouse
Facilitate the returns process
Perform cycle counts, maintain inventory integrity and location accuracy
Participate in warehouse process improvements
Provide coverage in areas of the warehouse in which staffing is low and work level is high