Branch Team Lead

W.W. Grainger • Rancho Cucamonga, CA

115d • $26 - $32

About The Position

The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.

Requirements

• High school diploma or Bachelor's degree preferred
• Minimum 3 years customer service and sales experience
• 2+ years of management experience in a customer service environment
• Voice the vision of the branch to all employees
• Train people on processes, procedures, compliance and product knowledge
• Competence in the use of computers and software applications including SAP
• Operate powered industrial equipment

Responsibilities

• Provide customer service and direction regarding the daily activities of a team at the branch location
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
• Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
• Provide a creative customer experience and ensure customer retention and satisfaction
• Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
• Monitor counter transactions to provide appropriate guidance to team members
• Facilitate team member onboarding and ongoing training
• Build work schedules to ensure productivity and staffing levels
• Assess processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and service
• Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
• May take and respond to emergency customer calls after hours

Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment
• Access to up to 50% of your paycheck based on hours worked before payday
• 18 paid time off (PTO) days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
• Employee discounts, parental leave, and other benefits
• Safety shoes provided (where applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED