Branch Team Lead

Flatirons Bank • Boulder, CO

4d • $65,000 - $80,000

About The Position

Do you desire a career that provides you with opportunities to learn, grow, and impact your community? Flatirons Bank is seeking candidates from all backgrounds to join our team. We are looking for driven, reliable, hardworking candidates who want to make a difference in their community and work for a company where their opinion counts. We want our employees to be proactive, resourceful, communicative, efficient, and to provide key input into the future success of our team. If your goal is to build a career with impact and influence, consider joining the dedicated team at Flatirons Bank. WHO WE ARE Flatirons Bank is a full-service independent bank dedicated to serving the financial needs of individuals, businesses, and nonprofits in Boulder County. With locations in Boulder and Longmont, we provide personalized banking experience, making all our decisions locally. Since our inception over two decades ago, our goal has been to bring more to banking in Boulder County. We take pride in developing personal relationships with our clients while maintaining the highest level of professional service. Our suite of services includes Personal and Business Banking services, Professional Services Banking, Treasury Management, Mortgage Lending, and Commercial Real Estate Lending solutions. Flatirons Bank not only provides personalized and innovative banking solutions for our clients, but our employees also personally contribute to making a difference in the Boulder County community through a variety of nonprofit organizations. Flatirons Bank’s headquarters location in Boulder was the first in the county to achieve LEED Gold certification upon its opening in 2009. The Bank actively works towards being a community leader that balances purpose with profit by considering the impact of its decisions on its stakeholders: employees, clients, vendors, community, and the environment. By working at Flatirons Bank, you are helping your neighbors and local businesses thrive. Website www.flatirons.bank Contact [email protected] ROLE AND RESPONSIBILITIES The Branch Team Lead plays a key role in supporting branch performance, client experience, and team effectiveness. This individual serves as a senior, trusted resource within the branch; providing guidance, coaching, and day-to-day support to team members while partnering closely with the Market Manager on overall branch success. The Branch Team Lead acts as the first point of contact for questions, problem-solving, and operational support. This position will support both branches, primarily focusing on the Boulder location based on staffing and business needs and is expected to help maintain strong service standards, operational consistency, and team collaboration across locations. The Branch Team Lead functions as the primary authority in the Market Manager’s absence and is empowered to make decisions that impact branch efficiency and client outcomes. The specific responsibilities are further outlined below:

Requirements

• Bachelor’s degree preferred.
• Minimum 3-5 years of experience in retail or commercial banking.
• Prior senior banker or lead-level experience preferred.
• Active NMLS registration required.
• Demonstrated proficiency in consumer and business lending.
• Deep knowledge of deposit products, treasury services, and financial regulations.
• Proven ability to manage and grow a client portfolio.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational, problem-solving, and time management skills.
• Familiarity with banking platforms, loan origination systems, and Microsoft Office Suite.
• Client-focused with a proactive, solutions-oriented approach
• Self-starter with strong follow-through and accountability
• Strong team collaborator who can work independently when needed
• Strategic thinker with ability to connect clients’ needs to bank solutions
• Comfortable in public-facing and networking environments

Responsibilities

• Acts as a go-to resource for branch staff, providing guidance, support, and real-time problem solving.
• Leads by example in professionalism, client service, and adherence to Bank standards.
• Working alongside the Market Manager, provides ongoing coaching, training, and performance feedback to branch staff to ensure consistent execution of services standards.
• Supports onboarding and informal training of new team members.
• Schedules and coordinates coverage for the branches, as needed.
• Assists with daily workflow coordination and ensures smooth handoffs between tellers, new accounts, and operations.
• Escalates staffing, performance, or conduct issues to the Market Manager as appropriate.
• Reinforces accountability, consistency, and a positive team culture without formal supervisory authority.
• Ensures a high-quality, consistent client experience across all interactions.
• Models effective discovery, cross-selling, and relationship-building behaviors.
• Supports team members with complex client needs and service escalations.
• Maintains a small book of business and serves as a trusted advisor to key clients.
• Reinforces referral best practices and client follow-through.
• Partners with the Market Manager to develop and implement client-experience initiatives and service-delivery improvements.
• Represent Flatirons Bank at local networking events, community meetings, and business development forums.
• Actively engage in client outreach outside of the bank to raise brand awareness and build community trust.
• Partner with local business organizations and nonprofit groups to identify and support shared goals.
• Promote the Flatirons Bank brand as a trusted local banking resource.
• Provides advanced support across teller, new accounts, and operational functions.
• Ensures policies, procedures, and regulatory requirements are consistently followed.
• Supports audits, internal controls, and risk management efforts.
• Identifies and helps implement process improvements.
• Assists with complex documentation, reconciliations, and exception resolution.
• Serves as a first point of contact for operational questions before escalating to management.

Benefits

• An annual bonus may be paid to eligible employees based upon organizational and individual performance
• Medical, dental and vision insurance
• Employer paid short-term and long-disability insurance
• Employer paid life insurance
• Employer-matching 401K Guaranteed Safe Harbor Match
• Discretionary Yearend Profit-Sharing Match
• Health Savings Account (HSA) with company contribution
• Health Reimbursement Arrangement (HRA)
• Paid-time off (PTO)
• Sick time off
• Volunteer time off
• Paid parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level