Branch Team Lead (Full Time)

W.W. Grainger, Inc.•Clearwater, FL

61d•Onsite

About The Position

The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.

Requirements

High school diploma or Bachelor's degree preferred
Minimum 3 years customer service and sales experience
2+ years of management experience in a customer service environment
Voice the vision of the branch to all employees
Train people on processes, procedures, compliance and product knowledge
Competence in the use of computers and software applications including SAP
Operate powered industrial equipment.

Responsibilities

Provide customer service and direction regarding the daily activities of a team at the branch location
Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
Provide a creative customer experience and ensure customer retention and satisfaction
Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
Monitor counter transactions to provide appropriate guidance to team members
Facilitate team member onboarding and ongoing training
Build work schedules to ensure productivity and staffing levels
Assess processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and service
Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
May take and respond to emergency customer calls after hours