Branch Support Specialist
About The Position
The Branch Support Specialist is an integral part of the sales team, responding to customer inquiries and ensuring customers' needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, and expediting. This position works closely with our Outside Sales team in support of key customers. This position also handles all walk-in customers and their needs. The ideal candidate has strong industrial inside sales experience. Competitive base salary plus commission!
Requirements
- strong industrial inside sales experience
Responsibilities
- Services incoming calls by taking and processing local orders, responding to technical questions, entering sales notes, and tracking shipments.
- Responds with urgency to customer requests for quotes of both in-stock, direct ship, and specialty items
- Works with Allredi's Supply Chain team and preferred vendors to ensure that the customer receives their order on time and in full.
- Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting all walk-in customers at the branch.
- Works the "open orders" report and "back order" report daily to make sure customers are getting their orders in a timely manner.
- Responsible for the RMA (returns) processing at the branch.
- Assist the warehouse as needed with pulling/receiving orders and/or unloading/loading trucks.
- Conducts specialty projects and performs other related duties as assigned by management, or to fulfill the "Primary Function" of the job.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
No Education Listed
