Branch Support Manager

Wells Fargo • Canfield, OH

237d

About The Position

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. In this role, you will serve as the initial point of contact for operational, service and technology inquiries from Financial Advisors, the branches, and other Support Center associates. You will act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates in various aspects of operations, compliance, and technology. You will collaborate with the Brokerage Support Manager and other support team members, ensuring consistent and efficient execution of the firm's Operational, Compliance policies and procedures. Additionally, you will be responsible for execution of various approvals for the Support team including supervisory review and approval of operational transaction requests such as asset movement, account maintenance, order errors, document approvals and various remediation projects. You will also be responsible for onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets. Furthermore, you will support firm goals to drive adoption around key CRG ease of doing business initiatives across the market and ensure Client Associates are trained in these initiatives. You will visit branches across the Market to oversee operational/support practices and coach on operational risk.

Requirements

• 4+ years of Financial Services Industry experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents).

Nice To Haves

• 1+ years of leadership experience.
• Familiarity with Support Center model.
• Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective.
• Strong client service skills.
• Strong attention to detail and accuracy skills.
• Effective organizational, multi-tasking, and prioritizing skills.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Serve as the initial point of contact for operational, service and technology inquiries from Financial Advisors, branches, and other Support Center associates.
• Act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates.
• Collaborate with the Brokerage Support Manager and other support team members on projects.
• Ensure consistent and efficient execution of the firm's Operational, Compliance policies and procedures.
• Execute various approvals for the Support team including supervisory review and approval of operational transaction requests.
• Onboard, train, recognize, engage, and develop new and existing Client Associates.
• Support firm goals to drive adoption around key CRG ease of doing business initiatives.
• Visit branches to oversee operational/support practices and coach on operational risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities