Branch Support - Customer Service Representative

Atlas Credit Co.•Tyler, TX

3d•Onsite

About The Position

We are looking for a customer service representative to support multiple branches remotely from our home office. Our CSRs should give customers an extraordinary customer experience that puts a smile on their face. CSRs must be genuinely excited to help customers. The person that will succeed most at this job will have to be patient, empathetic, and passionately communicative. Customer service representatives will need to put themselves in the customers’ shoes and advocate for them when necessary. CSRs are confident at troubleshooting and investigating if they do not have enough information to resolve customer requests or needs. The target goals for CSRs at Atlas Credit are to have and maintain high customer service standards, respond or contact customers efficiently, be a team player, and become passionate about your team, your new and existing customers, and your job.

Requirements

Proven customer service or financial service experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skill
Ability to multi-task, prioritize, and manage time effectively.
Effective reasoning skills
Willingness to learn new skills.
English (Required)
Driver's License (Required)

Nice To Haves

Spanish (Plus)
Willingness to travel: 25% (Preferred)

Responsibilities

Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Provide accurate, valid, and complete information by using the right methods/tools.
Provide exceptional service to all customers.
Data entry of loan applications/documents.
Minimize delinquency through appropriate collection activities.
Make a large amount of outgoing calls.
Manage incoming calls.
Identify and assess customers’ needs to achieve satisfaction.