Branch Supervisor - Saint Croix Falls

Royal Credit Union•St. Croix Falls, WI

2d•$72,966 - $83,907

About The Position

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! Are you passionate about leading high-performing teams and making a real difference in the financial wellness of your community? Become a Branch Supervisor at Royal Credit Union! In this role, you’ll inspire and mentor team members, drive branch growth, and ensure exceptional service for our Members every day. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You’ll Do: A leader that is committed to maintaining an engaged, high performing team dedicated to improving the financial wellness of our members. Responsible for assisting the Branch Manager with the overall operation of one or more branch locations. Will ensure the branch and/or specific department meets organizational, financial, operational, service and growth goals. Will oversee some functions of the Member Account Representative (MAR) operations. Will assist Branch Manager by supervising, mentoring and working at other designated offices and locations as directed. Act as overall branch leader in the absence of the Branch Manager. Assist in managing all office channels; provide leadership in managing team members, SLA agreements, and ongoing change while leading and supporting Net Promoter Score (NPS) initiatives throughout the office. Our Commitment To You: Compensation: $72,966 - $83,907 annually. This is a salaried, exempt-level position. (candidates with significant related experience may be higher) Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more! What’s Needed For This Position: Ready to make a positive impact? APPLY NOW if you are ready to take on this exciting challenge to contribute to our mission and become a part of the Royal Credit Union family! We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.

Requirements

High School Diploma or Equivalent
Two years working in financial services, including a minimum of one year combined experience working with new accounts, loans and loan processing or equivalent loan related experience
One year leadership experience or equivalent leadership training
Must be bondable upon hire
Valid Driver’s License and insured vehicle
Must obtain Notary Seal
Demonstrates strong leadership and coaching abilities, fostering an engaged and high-performing team through ongoing development and feedback
Proficient in using digital solutions and technology devices (tablets, smartphones, PCs, laptops) and has a basic understanding of Microsoft Office products
Exceptional communication skills, ability to build rapport and trust, confidently engage with members, and provide clear, supportive guidance to team members
Applies business acumen and strategic focus to drive branch growth, manage change, and support continuous improvement initiatives
Adapts quickly to changing circumstances, demonstrates resilience, and motivates others to embrace new challenges and opportunities

Nice To Haves

Associate's Degree in Business, Accounting or Finance
Prior supervisory experience
Previous Royal Credit Union experience
FiCEP Certification (CUNA Financial Counseling Certification Program) OR other approved financial counseling certification

Responsibilities

A leader that is committed to maintaining an engaged, high performing team dedicated to improving the financial wellness of our members.
Responsible for assisting the Branch Manager with the overall operation of one or more branch locations.
Will ensure the branch and/or specific department meets organizational, financial, operational, service and growth goals.
Will oversee some functions of the Member Account Representative (MAR) operations.
Will assist Branch Manager by supervising, mentoring and working at other designated offices and locations as directed.
Act as overall branch leader in the absence of the Branch Manager.
Assist in managing all office channels; provide leadership in managing team members, SLA agreements, and ongoing change while leading and supporting Net Promoter Score (NPS) initiatives throughout the office.