Branch Supervisor - St. Andrew, Santa Ana
About The Position
At Orange County’s Credit Union, we don’t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 85 years of trust, $2.5+ billion in assets, and 140,000+ members, we’ve built a reputation for excellence—and we’re just getting started. Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register’s 2024 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. When you join us, you’re not just taking the next step in your career; you’re joining a team that loves where they work. ARE YOU THE LEADER WE’RE LOOKING FOR? Do you thrive on building and inspiring high-performing teams? Are you passionate about delivering wow-worthy service and driving results? Do you enjoy connecting with your community and making a difference?
Requirements
- 4+ years in sales/customer service within the banking or credit union branch environment.
- 2+ years managing teams of four or more employees with proven coaching and development success.
Nice To Haves
- 1+ years developing business relationships and engaging in community involvement preferred.
Responsibilities
- Relate favorably with members (external and internal) in all encounters, conveying information and communicating with Mutual Respect in such a manner that results in new account relationships and referrals.
- Use sound judgment, analyzes and resolves issues, determining appropriate action to be taken and leads associates in the resolution, and insuring Member satisfaction.
- Meet/exceed all individual & branch sales and referral goals, and encourages and coaches others to achieve their sales and referral goals.
- Use innovations when analyzing current practices and makes recommendations, that improve efficiencies.
- Assist with the recruitment, selection, development, and training of the staff to achieve department and credit union goals and objectives.
- Provide ongoing feedback to associates. Schedules regular coaching session and one-on- one meetings with each team member.
- Evaluate work performance of associates through timely and regularly scheduled reviews. Uses on-the-spot coaching and feedback. Assigns training modules, and available workshops that will contribute to the personal and professional development of Associates.
- Rewards and gives recognition frequently to deserving associates. Recommends promotions, salary adjustments and conducts corrective actions, including terminations, as needed; and effectively handles other associate related issues.
- Represent the Credit Union in a professional manner at every encounter, including business development and networking opportunities.
- Organize and conduct regular department meetings.
Benefits
- Final offers based on qualifications, experience, and internal equity. The hourly pay range for the Branch Supervisor role is $30.00 - 34.00.
- Anthem HMO/PPO, Delta Dental, and Unum options – from day one!o 401(k) with up to 6% employer matching dollar for dollar!
- Annual discretionary bonus & performance merit increases
- Educational grants up to $1,000
- 13 vacation days/year (increases with tenure)
- 7 sick days/year
- Paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
