Branch Supervisor

Royal Credit Union•Chippewa Falls, WI

1d•$65,582 - $75,420•Onsite

About The Position

Are you passionate about leading high-performing teams and making a real difference in the financial wellness of your community? Become a Branch Supervisor at Royal Credit Union's Chippewa Falls Downtown Branch! In this role, you’ll inspire and mentor team members, drive branch growth, and ensure exceptional service for our Members every day. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You’ll Do: A leader that is committed to maintaining an engaged, high performing team dedicated to improving the financial wellness of our members. Responsible for assisting the Branch Manager with the overall operation of one or more branch locations. Will ensure the branch and/or specific department meets organizational, financial, operational, service and growth goals. Will oversee some functions of the Member Account Representative (MAR) operations. Will assist Branch Manager by supervising, mentoring and working at other designated offices and locations as directed. Act as overall branch leader in the absence of the Branch Manager. Assist in managing all office channels; provide leadership in managing team members, SLA agreements, and ongoing change while leading and supporting Net Promoter Score (NPS) initiatives throughout the office.

Requirements

High School Diploma or Equivalent
Two years working in financial services, including a minimum of one year combined experience working with new accounts, loans and loan processing or equivalent loan related experience
One year leadership experience or equivalent leadership training
Must be bondable upon hire
Valid Driver’s License and insured vehicle
Must obtain Notary Seal
Demonstrates strong leadership and coaching abilities, fostering an engaged and high-performing team through ongoing development and feedback
Proficient in using digital solutions and technology devices (tablets, smartphones, PCs, laptops) and has a basic understanding of Microsoft Office products
Exceptional communication skills, ability to build rapport and trust, confidently engage with members, and provide clear, supportive guidance to team members
Applies business acumen and strategic focus to drive branch growth, manage change, and support continuous improvement initiatives
Adapts quickly to changing circumstances, demonstrates resilience, and motivates others to embrace new challenges and opportunities

Nice To Haves

Associate's Degree in Business, Accounting or Finance
Prior supervisory experience
Previous Royal Credit Union experience
FiCEP Certification (CUNA Financial Counseling Certification Program) OR other approved financial counseling certification

Responsibilities

maintaining an engaged, high performing team dedicated to improving the financial wellness of our members
assisting the Branch Manager with the overall operation of one or more branch locations
ensure the branch and/or specific department meets organizational, financial, operational, service and growth goals
oversee some functions of the Member Account Representative (MAR) operations
assisting Branch Manager by supervising, mentoring and working at other designated offices and locations as directed
Act as overall branch leader in the absence of the Branch Manager
Assist in managing all office channels; provide leadership in managing team members, SLA agreements, and ongoing change while leading and supporting Net Promoter Score (NPS) initiatives throughout the office