Branch Supervisor -Fairbanks

Mac Federal Credit Union

About The Position

The Branch Supervisor is responsible for managing daily branch operations and guaranteeing outstanding service for all members. This role is essential in driving smooth branch operations and achieving strategic goals. The supervisor will cultivate a positive work environment and effectively develop staff, empowering them to promote MAC FCU's growth by educating members about our products and services.

Requirements

One year to three years of similar or related experience.
A two-year college degree, completion of a specialized certification or licensing, completion of specialized training courses offered by vendors, or job-specific skills gained through an apprenticeship program.
General office equipment such as calculators, Microsoft products, computers, photocopiers, telephones, and scanners.
Includes the ability to operate coin counting and cash counting machines.
Basic knowledge of established teller procedures and policies.
Understanding of Credit Union operations.
Maintains confidentiality related to Credit Union operations and work-related information.

Responsibilities

Manage various personnel matters, which include addressing performance issues, implementing corrective actions, documenting incidents, and facilitating discussions with staff to ensure clarity and accountability.
Lead and supervise the staff, provide clear guidance, support, and coaching to ensure exceptional service delivery.
Create staffing schedules to adequately meet the needs of our members.
Provide staff training and development, conduct morning/evening staff huddles, approve transactions and authorizations, and perform branch opening and closing procedures as required including security checks.
Handle complex member inquiries or issues, demonstrate a high level of professionalism and problem-solving skills.
Be knowledgeable of MAC’s products and services, answer inquiries, and provide accurate information to members on all types of accounts, products, and services.
Assist in achieving branch sales goals by promoting credit union products and services. Identify opportunities to strengthen member relationships and enhance service offerings.
Develop and maintain member service standards, policies, and procedures to enhance efficiency and effectiveness.
Ensure compliance with MAC’s policies, procedures, and regulatory requirements in all member service activities.
Collaborate with other departments to address members' needs and improve the overall member experience.
Foster a positive and inclusive work environment that promotes teamwork, accountability, and continuous improvement. Motivate, inspire, and promote participation in cross-selling MAC’s products and services.
Perform Teller functions.
Cash handling, vault balancing, and reconciliation.
Assist in the Call Center, including answering escalated calls.
In the absence of the Branch Manager, oversee branch operations as assigned.