Branch Supervisor (31471)

UK Credit Union•Lexington, KY

7d•$32 - $34•Onsite

About The Position

It’s a Job … Only Better! At UKFCU, we’re more than a Credit Union – we’re a community, and we’ve been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we’re dedicated to making a real difference in the lives of our members and employees alike. If you’re looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you! Why This Role Matters The Branch Supervisor plays a vital leadership role in supporting the daily operations of the branch while delivering exceptional member service. This position leads by example—balancing hands-on member transactions with operational oversight, team guidance, and sales support. By ensuring compliance, operational excellence, and strong team performance, the Branch Supervisor helps drive branch success and member satisfaction.

Requirements

Three to five years of similar or related experience in retail banking, financial services, or branch operations.
High school diploma or GED required
Strong cash handling and operational knowledge.
Ability to motivate and positively influence others
Excellent verbal and written communication skills.
Sound understanding of financial products, consumer lending, and regulatory requirements.
Ability to analyze problems, exercise sound judgment, and make informed decisions.
Detail-oriented with strong organizational skills.
Professional, diplomatic, and trustworthy in handling confidential information.
Comfortable working independently while supporting team success.
Committed to delivering exceptional member experiences.

Responsibilities

Provide exceptional service by processing financial transactions including deposits, withdrawals, payments, check cashing, and other account services accurately and efficiently.
Identify member needs and recommend appropriate Credit Union products and services to support financial wellness.
Serve as a resource for escalated member concerns and resolve issues within authority, referring complex matters to management as needed.
Maintain up-to-date knowledge of products, services, promotions, and consumer trends.
Reconcile and balance cash drawers and vault operations; oversee cash handling procedures and ensure accuracy in daily balancing.
Monitor daily branch activities to ensure compliance with internal policies, procedures, and regulatory requirements.
Assist in maintaining accurate member records and proper documentation within systems and physical files.
Support internal audits and compliance reviews by addressing and correcting operational exceptions.
Support the Branch Manager in hiring, training, scheduling, and coaching branch staff
Provide day-to-day guidance to team members, reinforcing service standards and operational expectations.
Identify performance concerns and recommend corrective or developmental actions.
Foster a positive, collaborative work environment that encourages accountability and teamwork.
Gather member information, complete applications, and support consumer lending processes in coordination with credit operations.
Communicate lending decisions to members, explaining terms clearly and professionally
Ensure loan documentation and adverse action requirements are completed accurately and timely.
Assist in identifying opportunities to improve branch efficiency, workflows, and service delivery.
Participate in sales development initiatives and contribute to achieving individual and branch goals.
Support achievement of branch performance metrics related to service, growth, and operational effectiveness.