Branch Specialist (Hammond, LA)

Pelican State Credit Union • Hammond, LA

351d • $20 - $26

About The Position

The role of the Branch Specialist will be primarily responsible for the overall operation of the teller department as well as providing support to other branch staff, including MSRs and the Branch Manager, as needed. Our Branch Specialist functions as a teller or MSR on an as-needed basis filling in for peak coverage or shortages. They perform duties related to loan processing, certificates of deposit, IRAs, opening and closing accounts, loan closings and disbursements, etc., and serve as a subject matter expert for all branch transactions, policies, and procedures. The ideal candidate must understand credit union operations and must have a heart for service and a positive attitude! They should be comfortable working independently and as a contributing member of a team. Meeting deadlines and attention to detail are critical pieces of this position. Our Branch Specialist must embody Pelican's Core Values and provide excellent service in all that they do.

Requirements

• A high school education or GED.
• 3 years of similar or related experience to include branch operations and a combination of experience in lending, deposits, and teller duties.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Thorough knowledge of established teller procedures and policies.

Responsibilities

• Assisting the Branch Manager with the operations of the branch in their absence or the absence of the Assistant Branch Manager.
• Monitoring, ordering, dispensing, shipping, and balancing all cash for the branch.
• Promoting branch business development and seeking to broaden the member base.
• Monitoring the work of tellers and MSRs to ensure the highest level of quality service to members.
• Organizing workflow to accomplish established objectives.
• Providing guidance and training to new employees.

Benefits

• Medical, Dental, and Vision Insurances with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees