Branch Services Representative II (Encino)

Manufacturers Bank • Los Angeles, CA

153d • $37,000 - $56,000

About The Position

SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals. The anticipated salary range for this role is between $37,000.00 and $56,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Our mission is to be 'the bank of choice' for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers. To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.

Requirements

• High School Graduate or equivalent.
• 2-4 years previous branch operations experience in a commercial bank environment.
• Prior banking experience should include cash handling and a thorough knowledge of new accounts.
• Effective verbal, written and listening communication skills.
• Knowledge of banking regulations.
• Good math, reading and comprehension skills.
• Ability to work under pressure in a fast paced environment and the ability to multi-task when necessary.
• Knowledge of office methods, procedures and practices including the use of standard office and teller equipment.
• Ability to work as part of a team.
• May require lifting up to 25lbs.

Responsibilities

• Represents the bank and expands customer relationships by providing prompt and exceptional service to customers, both internal and external.
• Independently responds to and assists customers with inquiries and requests, from basic to complex.
• Ensures understanding of and adherence to MB and SMBC policies and procedures, including service, attendance and teller standards, and regulatory requirements.
• Maintains the highest level of confidentiality with customer and bank information.
• Accurately processes all teller transactions which includes over the counter, night drop, courier and mail.
• Assists customers with requests such as funds transfers, stop payments, bank products and associated services charges, balance inquiries, on-line banking, interest rate inquiries, ATM/Debit card issues, check orders, loan payments, providing cashier's checks, safe deposit access and will accept and assist in processing wire transfer requests.
• Assist management with daily reports and the preparation of daily, weekly and monthly reporting as assigned.
• Support branch audit certifications (ICRP) processes as duties are assigned.
• Complies with bank operations and security procedures and participates in all dual-control functions.
• Assists in ordering, receiving, verifying and distributing cash.
• Provides leadership and guidance to BSR staff.
• Assumes a limited leadership role in the absence of the BSM or ABSM/BSS.
• Assists and supports management to ensure adequate control over branch assets.
• Understands and observes branch leadership protocols.
• Knowledgeable in all aspects of opening and servicing of the new account and supersede process including regulatory requirements, gathering of proper documentation, and the customer interview process.
• Cross sells products and services as opportunities are recognized in support of branch campaign programs.
• May have branch opening and closing responsibilities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED