Branch Service Support / Dispatch

Whaley Foodservice • Nashville, TN

7d

About The Position

This position is responsible for meeting the daily, weekly and monthly administrative needs of the branch location.

Requirements

• A High School diplomas or the equivalent in experience.
• 1-3 years of previous administrative experience combined with 2 years of computer experience.
• Strong windows based computer skills including Microsoft Word and Excel.
• Good verbal and written communication skills combined with good interpersonal skills.
• High level of accuracy.
• Strong attention to detail.
• Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
• Typing speed of 50 WPM or better.

Responsibilities

• Answer high volume of incoming customer calls.
• Open service orders as needed in the computer system.
• Close service orders for billing upon completion of order using the computer system.
• Assist in resolving customer problems/complaints.
• Insure return of warranty parts to corporate warranty department.
• Run daily and monthly reports. Submit reports as required to corporate office.
• Provide technicians with any necessary information needed for their service calls.
• Route parts calls as necessary.
• Maintain clean and professional office environment.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees