Branch Service Supervisor or BSS Sr - Sandy Springs
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About The Position
Supervises and coordinates the day-to-day activities of the Teller line for one or more bank branches. Manages Teller schedules ensuring continuous coverage of Teller functions and adherence to established schedules. Ensures Teller compliance with bank policies, procedures, regulations and operational guidelines. Works closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services. Leads the teller line in cross-selling, referrals and new business efforts in support of branch referral goals. Has a dotted-line reporting relationship to the Regional Operations Manager and accountable for proper compliance with branch operations. Serves as back-up to Relationship Banker as needed. Note: In Nexus/Novus branches, this position does not directly supervise Tellers but will provide operational oversight to team members and work closely with the Retail Market Manager on leadership of the team.
