Branch Service Manager
About The Position
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides guidance and direction to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs. Inspects and / or manages inspection of products for correct operation and resolves noted issues and / or escalates according to established procedure. Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction.
Responsibilities
- Provides guidance and direction to the Field Service Technician group.
- Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises.
- Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs.
- Inspects and / or manages inspection of products for correct operation and resolves noted issues and / or escalates according to established procedure.
- Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
