Branch Service Manager

Penske • West Haven, CT

6h • Onsite

About The Position

A Branch Service Manager's responsibility is managing the shop floor and
handling minor shop administrative tasks that are the result of preventative
maintenance and repairs. The branch service manager oversees the maintenance
supervisor and/or technicians to assure the location aligns business objectives
and customers demands.

This position is located at the Penske facility located at 38 Boston Post Road
in West Haven, CT.

Responsibilities

• Manage preventative maintenance scheduling, quality, and customer satisfaction
• Listen to and resolve customer complaints regarding services, products, or personnel
• Hire, train, and evaluate personnel
• Assure that each direct report understands the company objectives
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
• Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
• Provide staff with assistance in performing difficult or complicated duties
• Plan and prepare work schedules, and assign associates to specific duties
• Attend company meetings to exchange product information and coordinate work activities with other departments
• Prepare sales and inventory reports for management and budget departments
• Formulate pricing policies according to profitability requirements
• Other projects and tasks as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed