Branch Service Manager II

Gregory Poole Equipment Company•Hope Mills, NC

36d

About The Position

Planning and managing the branch operations to ensure efficient and profitable parts, service and product support sales. Provide effective customer relation activities designed to enhance continuing services use by customers. Support overall construction sales throughout the company.

Requirements

A four-year college graduate in business or related field with at least four years of service industry experience and two years managerial experience or an associate’s degree with six years of service industry experience with two years of managerial experience. Or an equivalent combination of education and experience may be considered.
See above
Must be able to lift, bend, stoop, and drive routinely and regularly.
Should have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.

Responsibilities

Site Administration – 50% time activity
Provides daily supervision and guidance for service and parts branch associates and manages general office business activities as needed.
Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.
Ensures timely and appropriate scheduling/dispatching of field service technicians.
Ensures proper work order maintenance by monitoring daily time entry and workorder processing. Meets company’s mandated “10 days from last labor activity” in closings of workorders.
Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while ensuring necessary profitability.
Monitors all company property to ensure proper maintenance (i.e. vehicles, building, tooling, etc.)
Ensures all required reports and operational bookkeeping is submitted in a timely manner.
Ensures cash sale collection procedures are followed.
Business development and management activities – 30 % time activity
Provides managerial integration with the Sales Manager and Product Support Manager to continuously improve operational sales and profits.
Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to ensure future profits and customer service.
Develops and administers annual parts and service budgets and monitors expenditures to ensure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)
Conducts periodic customer site visits to promote construction service and parts activities.
Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.
Group Leadership – 20 % time activity
Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:
Recruiting/Hiring
Coaching/Supporting
Conducting Performance Reviews
Training and Developing
Counseling and Disciplining
Dismissing